Checking in and out of your hotel stay is our chance to warmly welcome guests to our hotels and resorts, and subsequently, ensure guests are pleased with their stay and have everything they need on departure. It has been common for a long time to have a hassle-free, 'express' check-out facility right across the industry by dispatching a hotel key or card into a suitable drop box -this kind of approach will accelerate. With these COVID-19 new rules and guidelines, it is perhaps in this area that guests will see the most conspicuous changes in their hotel experience. However, we are revising our procedures and processes (and where practical, using technology) to further improve and change this crucial part of our operation but retain the helpful, courteous and warm service which Macdonald Hotels & Resorts is best known for. Find out more by viewing our document below.