Question 1

What advantages do I get when booking direct on your website?

Accepted Answer

Better, Direct offers you the following perks when you book your stay at Houstoun House direct through our website.
&bull; Best available room in your chosen room category, based on availability and assigned at check-in&bull; Best price guarantee with our price match guarantee&bull; +1hr late checkout, based on availability and assigned at check-in&bull; Free parking&bull; Free pool and gym accessMake sure you book direct on our website - it's the only place you'll get all the above.Discover more about Better, Direct here.

Question 2

What time is check-in and check-out at Houstoun House?

Accepted Answer

Check-in is from 3pm and check-out is by 11am. Guests who book direct on our website can check-out until midday.

Question 3

Is there disabled access at Houstoun House?

Accepted Answer

Our accessible bedrooms are on the ground floor.

Question 4

Are you child friendly?

Accepted Answer

Yes, children are welcome at Houstoun House.

Question 5

Can dogs stay at the Houstoun House?

Accepted Answer

Yes, dogs are welcome at Houstoun House.

Question 6

Does the hotel have car parking for guests?

Accepted Answer

Yes, we have a car park onsite. Guests who have booked direct on our website can park for free.

Question 7

Do you have a fridge or safe in the room?

Accepted Answer

We do not have fridges or safes in our rooms.

Question 8

What time is breakfast served?

Accepted Answer

Breakfast is served Monday to Friday, between 7am - 9:30am and Saturday & Sunday, between 8am - 10am.

Question 9

Do you have a restaurant onsite?

Accepted Answer

We have the Tower Restaurant and the Vaulted Bar onsite.

Question 10

Do I need to book a dinner reservation?

Accepted Answer

We advise all guests to book their dinner reservation prior to arrival via our website or by calling reception on 0344 879 9043.

Question 11

How do I book afternoon tea?

Accepted Answer

Afternoon Tea must be booked prior to arrival via our website or by calling reception on 0344 879 9043.

Question 12

What is my dinner allowance on a DBB package?

Accepted Answer

For adults who booked direct through our website, dinner allowance is &pound;30 per person.
Children under 12 do not receive a dinner allowance.
If you booked through a third-party website, please check your allowance with your booking agent.

Question 13

Can I use the spa and leisure club during my stay?

Accepted Answer

Our leisure club is open between 6:30am - 10pm. Guests can use the facilities from check in at 3pm until 10am the day of departure. Guests who book direct on our website can use the facilities free of charge.
Please be advised that this is based on a first come, first served basis. 
Treatments are available at an extra cost.

Question 14

Should I book spa treatments in advance?

Accepted Answer

For guests on a spa day or break, treatment times must be booked prior to arrival by calling the spa on 0344 879 9043.
For any other hotel guests, we do advise that treatments be booked in advance.

Question 15

Can I host a wedding at Houstoun House?

Accepted Answer

Absolutely, please contact our weddings team on specialevents.houstoun@macdonald-hotels.co.uk or 01670 500 017.

View Our Wedding Brochure

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