Covid-19 Safety
Keeping you safe

How We're Keeping You Safe

Here at Macdonald Hotels & Resorts, our hotel teams and partners continue to maintain high standards of hygiene and cleanliness across all our hotel and resort locations. 

Taking into account the latest UK and devolved government guidelines for health and safety in relation to Covid-19 policy, rest assured that we are adhering to recommended social distancing measures and safe ways of working.

Listed below is more information on how we’re working to make your stay at Macdonald Hotels & Resorts safe, relaxing and just as special as ever as we ensure guests and staff alike are kept safe and sound...

WHAT TO EXPECT

  • Sanitising stations at all key touchpoints
  • Specialist cleaning of all bedrooms, staff and public areas
  • Perspex screens to promote social distancing
  • Minimum contact check-in and check-out
  • Clear signage and floor markings
  • Face-coverings for staff and guests in public areas
  • Cash-free contactless payments only

GUIDELINES BY COUNTRY

Scotland

  • Face coverings must be worn at all times indoors unless under 12 years of age or medically exempt from doing so
  • Masks can be removed when eating, drinking or exercising
  • Collection of contact details is legally required during your stay
  • Table service only in restaurants, bars and lounges
Forest Hills Exterior

England

  • Face coverings must be worn at all times indoors unless under 11 years of age or medically exempt from doing so
  • Masks can be removed when eating, drinking or exercising
  • Collection of contact details is legally required during your stay
Bath Frontage

Wales

  • Face coverings must be worn at all times indoors unless 12 years of age or medically exempt from doing so
  • Masks can be removed when eating, drinking or exercising
  • Collection of contact details is legally required during your stay
  • Table service only in restaurants, bars and lounges
Plas Talgarth