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Best Rate Guarantee

At Macdonald Hotels & Resorts, we are committed to delivering attentive service from the moment you decide to choose one of our hotels for your next short break or business trip. Whether you book via computer, tablet or mobile, it is our aim to make your booking experience as quick, easy and secure as possible.

Book online with Macdonald Hotels for the best rate, guaranteed. If you find a better publicly-available rate anywhere else online, we will match it and discount that rate by a further 10%.

Process

1. Book a room or suite using the Macdonald Hotels website www.macdonaldhotels.co.uk or another Macdonald Hotels official hotel website.

2. If within 24 hours of making the booking you find a lower rate for the same hotel, room type, inclusions, stay dates and payment conditions, please email the address below to make your claim. All claims must be made with 24 hours of making the original booking.

3. If the lower rate found qualifies for the best rate guarantee, and all other terms and conditions are matched, Macdonald Hotels will match the lower rate and discount that rate by an additional 10%.

To make your claim, email us on: rateguarantee@macdonald-hotels.co.uk

Terms and Conditions

Macdonald Hotels guarantee the best online rate on www.macdonaldhotels.co.uk (and other Macdonald Hotels official hotel websites) for reservations at all Macdonald Hotels, based on the following terms and conditions:

1. Your original reservation must have been through www.macdonaldhotels.co.uk or one of the official hotel websites run by Macdonald Hotels.

2. The lower rate must be found and the claim made within 24 hours of the original booking being made.

3. The Best Online Rate Guarantee only applies to publically available rates, which can be seen and booked without any kind of restriction or membership requirement.

4. The lower rate found must be for exactly the same booking criteria meaning the same hotel, the same room type, same inclusions, the same stay dates and the same rate description. The cancellation policy and all other terms and conditions of the stay must also be identical.

5. Macdonald Hotels will verify the lower rate claim and respond within 24 working* hours of the claim being made. *Claims will be processed from Monday to Friday, between 9.00am to 5.00pm.

6. The rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim. Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the guarantee.

7. When a claim covers a multiple night stay, the rate comparison will be made against the total room cost on www.macdonaldhotels.co.uk compared to the total room cost on the other website.

8. The Best Online Rate Guarantee is void where prohibited by law. Macdonald Hotels reserves the right to modify or cancel its best rate guarantee policy at any time without prior notice.

9. Macdonald Hotels has the sole right to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Macdonald Hotels decision is final.

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