Online Booking Terms and Conditions

The terms and conditions detailed below apply to all online bookings at www.macdonaldhotels.co.uk or via the individual hotel websites. Please note that for promotional bookings the relevant terms and conditions should be consulted.

When you make a booking, your contract (which shall include these terms and conditions) will be with Macdonald Hotels Limited, Whiteside House, Bathgate,West Lothian, EH48 2RX (referred to in these terms and conditions as "Macdonald Hotels").

Dinner reservations, Spa treatments, and Golf tee off times cannot be guaranteed on line. If your booking includes dinner, please contact the hotel direct to book your slot prior to completion of your online booking.

Card Details
You will not be charged now, as full payment is usually made upon checkout. However we require valid credit card details to reserve your room(s). Please note that for promotional bookings you may be required to fully prepay your booking. Please refer to the promotional terms and conditions.

All rates featured on the Macdonald Website are offered subject to availability and Macdonald Hotels reserves the right to refuse any booking for good reason.

Pricing
All prices shown online are in £’s per room per night (unless otherwise stated) based on 1 or 2 people sharing a classic twin or double room for one or more consecutive night stays, except for certain holiday periods where a minimum 2, 3 or 5 night stay may apply. These rates apply to pre-booked leisure stays only.
All prices include Value Added Tax at the current prevailing rate (17.5%).
Prices are subject to change without notice. However, your price is guaranteed once you are given a confirmation number.
For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay (including, by way of example only, in respect of your use of the hotel's bar and mini-bar facilities and the costs of external telephone calls from your room). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with Macdonald Hotels that you irrevocably authorise Macdonald Hotels to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall.
As of Monday 27th March 2006, all credit card transactions, whether prepayment or on departure at the hotel, will have a administration surcharge of £2.00 added to the total bill. This charge DOES NOT apply to DEBIT card transactions. Owing to the costs charged to us by credit card companies, we have no option but to implement this charge.

What the Price Includes
Website prices include twin or double bedrooms (single room for single guests) with colour TV, direct dial telephone and private en suite bathroom.
The prices shown online are not valid in conjunction with any other offer and, until you have received your confirmation number, are subject to change without prior notice. References to midweek rates are for Monday through to Thursday nights and weekend rates apply for Friday, Saturday and Sunday nights.

Availability
Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.
During major sporting events, social events, conferences and exhibitions, the same rates may not be available.

Feature Rooms
At many of our hotels you can, on payment of a supplement, upgrade your accommodation to a feature room or a suite, on a per room per night basis. Please call hotel direct.

Single Guests
Individual guests using a single room (where available) are charged the standard per person rate and single supplement rate, as shown online. When no single room is available, individual guests may book a double or twin room and pay a single occupancy supplement

For certain hotels, the supplement may be equivalent to the rate charged for a second person’s stay.

Children
Children under the age of 5 can stay and eat free at any of our hotels, when sharing a room with 2 paying adults on the same meal basis. Children from the ages of 5 to 14 will be charged at £15.00 per child per night (this covers the cost of bed & breakfast. All other meals will be charged for as taken), when sharing a room with 2 paying adults where a suitable room is available. Availability of suitable rooms is limited and portable beds may need to be used where such accommodation is sought. The hotel concerned will determine whether a room is suitable for the purpose of this offer. Feature rooms are excluded from this offer. Children staying in their own room will be charged at 75% of the rate paid by the accompanying adults.

Baby Sitting
At some of our hotels, baby sitting services are provided as a chargeable extra.Where baby sitting services are available, 7 days’ advance notice of your baby sitting requirements is required by the hotel. For more information on availability and booking of our baby sitting services, please call the relevant hotel direct.

Guests with Impaired Mobility
A number of of our hotels offer modified facilities for guests with impaired mobility. Others, whilst not having special facilities, have mainly level access to public areas and accessible bathrooms. Guests with impaired mobility or other particular requirements should check with their chosen hotel in advance that their requirements can be met.
Please call the hotel direct for details.

Dogs
Certain of our hotels are able to accommodate dogs, at the manager’s discretion, in some cases for an extra charge. Please call the hotel direct for details.

Car Parking
Car parking is free at most of our hotels, but at some sites there is limited availability. For further information on parking availability and charges, please call the hotel direct.

Checking In and Out
Arrival and Departure
Hotel rooms are available from 14.00 hrs on the day of arrival. Rooms must be vacated by 11:00am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager. For certain of our hotels, these times may differ. Please ask for details of the arrival and departure times when making your booking.

Meal Arrangements
Those rates which include breakfast offer a full traditional or continental breakfast with tea or coffee.Those rates which include dinner offer a choice from the hotel’s table d’hôte menu.Where a hotel does not offer a table d’hôte menu, an allowance (which varies from hotel to hotel) is allocated towards dining from the à la carte menu. There is no refund for meals which are not taken by guests and lunch cannot be taken in place of dinner.

Please Note: Dinner reservations cannot be guaranteed at this stage. If your booking includes dinner, please contact the hotel direct to book dining times.

Health, Leisure and Beauty
Many of our hotels have excellent leisure facilities (which are free for guests at some hotels) such as swimming pool, steam room, sauna and jacuzzi (the availability and range of facilities varies from hotel to hotel). Please check the availability and range of facilities at your chosen hotel when placing your booking. A charge will be made for the use of certain facilities, such as solaria, exercise classes and beauty treatments. Your use of such facilities is subject to any particular terms and conditions applying at the hotel at which you have placed your booking.
Under 16s are not permitted to use the gymnasium (where available) and must be accompanied by a responsible adult at all times when using any other available leisure facilities.
Under 5s are not permitted to use spa pools, saunas, solaria and steam rooms.

Booking Information
Book on-line at www.macdonaldhotels.co.uk, Due to the nature of some of our products, not all of them are available on-line.
Our Central Reservations Team 0844 879 9000 is available to take your booking 7 days a week from 8.30am to 9.00pm Monday to Friday and 9.00am to 5.00pm Saturday and Sunday.
If you make a booking through Macdonald Hotels Central Reservations or direct with the hotel, you will be asked to guarantee your booking with a valid debit/ credit card.

Deposits and Pre-Payments
Deposits and pre-payments are not required for most of the rates featured online (unless you are settling your account in cash - see under 'Balance of Monies Outstanding' below). However, you will be asked to guarantee your booking with a valid credit or debit card. No payment is taken from your credit or debit card at the time of booking. Payment is taken on departure or in the event of cancellation otherwise than in accordance with our cancellation terms. See under 'Cancellations and Amendments' below for details on cancellations.

Balance of Monies Outstanding
Prior to your departure from the hotel you will be required to settle your bill.
On arrival you will be asked to produce a valid debit or credit card for the hotel to take an imprint. If you are settling your account in cash, you will be asked for a deposit to cover the cost of your room for your stay (and any extras which you may incur in the hotel will not be chargeable to your room account). Macdonald Hotels accept all major credit cards, including MasterCard,Visa and American Express. Alternatively, payment can be made by cheque supported by a current cheque guarantee card.

Cancellations and Amendments
All cancellations must be made in accordance with our cancellation terms.
Most of the rates featured on the Macdonald Website may be cancelled without charge up to 2pm on the day of arrival at the relevant hotel. However, cancellation terms may vary according to the type of rate, which you have booked. Where a cancellation is not made in accordance with our applicable cancellation terms, we reserve the right to charge you for the first night's accommodation. A cancellation number must be obtained to ensure that such charges will not be levied.
Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:

• accept the changed arrangements as notified; or
• make alternative arrangements with Macdonald Hotels; or
• cancel your reservation and receive a full refund of any monies which you have paid to Macdonald Hotels in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).

For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.

Complaints or Comments
Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that it can be resolved at the time.
Problems which cannot be resolved there and then should be notified in writing to Customer Services, c/o Macdonald Bobsleigh Hotel, Hempstead Road, Bovingdon, Hertfordshire, HP3 0DS.

General Information
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
Macdonald Hotels shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.

For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful.
These terms and conditions shall be subject to the laws of the jurisdiction in which the hotel for which you make your booking is situated.

Any bookings made with promotional discounts cannot be canceled or changed. Cancellations made will forfeit the promotional offer.

Additional Terms & Conditions will apply for any promotional campaigns. Please see specific campaign Terms & Conditions for further details.