Online Booking Terms and Conditions
The terms and conditions detailed below apply to all
online bookings at www.Macdonaldhotels.co.uk
or via the individual hotel websites. Please note that for
promotional bookings the relevant terms and conditions should be
When you make a booking, your contract (which shall
include these terms and conditions) will be with Macdoanld Hotels,
which shall mean in these terms and conditions Macdonald Hotels and
Resorts Limited, Whiteside House, Bathgate,West Lothian, EH48
Dinner reservations, Spa treatments, and Golf tee off times
cannot be guaranteed on line. If your booking includes dinner,
please contact the hotel direct to book your slot prior to
completion of your online booking. Please note that the price being
offered currently can not be guaranteed should you not complete
your booking at this stage.
All rates featured on the Macdonald Website are offered
subject to availability and Macdonald Hotels reserves the right to
refuse any booking for good reason.
Macdonald Hotels & Resorts offer a choice of room only, bed
& breakfast or dinner, bed and breakfast rates. All prices are
subject to availability and Macdonald Hotels & Resorts reserves
the right to refuse any booking for any reason.
We offer a full range of packages and pricing, as detailed below,
for your Quality Break. Our packages and pricing will fluctuate
depending on availability and demand at any given time. All prices
are subject to change without notice. Prices are subject to
availability and are inclusive of VAT at the current prevailing
rate. Your price is guaranteed once you have been given a
ADVANCE PURCHASE RATES
In general, our Advance Purchase rates are available 7 days or
more before the date of arrival (exceptions may apply to select
hotels), and are fully prepaid at time of booking. Advance Purchase
Rates are non refundable and non transferable. The credit/debit
card used to book the Advance Purchase rate must be presented to
reception on arrival at the hotel. Please note that failure to do
so will result in an alternative payment method being required.
BEST FLEXIBLE RATES
In general, our Best Flexible Rates are available until the day of
arrival. These rates allow you to alter or cancel your booking up
until 2pm on the day of arrival without charge. Cancellations made
after 2pm on the day of arrival will incur a one night's room
PROMOTION & PARTNERSHIP RATES
These rates will require a promotion code. Separate terms and
conditions apply which will take precedence over these.
For the avoidance of doubt, your price does not include any
incidental charges which you may incur during your stay (including,
by way of example only, in respect of your use of the hotel's bar
and mini-bar facilities and the costs of external telephone calls
from your room). Such charges will be payable by you on your
departure and, in the event that you fail to pay any such
incidental charges, it is a condition of your contract with
Macdonald Hotels & Resorts that you irrevocably authorise
Macdonald Hotels to debit your credit or debit card (see 'Deposits
and Pre-payments' below) for the amount of any shortfall.
WHAT THE PRICE INCLUDES
Prices for breaks include twin or double bedrooms (single room for
single guests) with colour TV, direct dial telephone and private
en-suite bathroom. Our bed & breakfast and dinner, bed &
breakfast inclusive rates incorporate a saving on our standard
During major sporting events, social events, conference and
exhibitions certain rates may not be available. Certain dates may
be subject to a minimum length of stay. All rates are subject to
MACDONALD AVIEMORE RESORT
For operational reasons, it may be that all four hotels within the
Aviemore Highland Resort will not be open and guests may have to be
moved to another Hotel within the resort. Where this is the case,
such move shall only be to a room of at least an equivalent
EXECUTIVE & FEATURE ROOMS
Executive, Feature, Four Poster Rooms and Suites may be available
at a supplement per night. Generally these rooms offer more space
and a selection of superior amenities and toiletries. Family rooms
may be available. Please ask for details at time of booking.
Individual guests using a single room (where available) may
benefit from a reduced rate at selected hotels. When no single room
is available, individual guests may book a double or twin room for
sole occupancy. These rooms may carry a supplement at select
hotels. Please ask at time of booking.
Children under the age of five can stay and eat free at any of our
hotels, when sharing a room with two paying adults on the same meal
basis. Children from the ages of 5 to 12 years will be charged at
£12.50 per child per night on Best Flexible Bed and Breakfast or
Dinner Bed and Breakfast Rates or £11.00 per child on Advance
Purchase Bed and Breakfast or Dinner Bed and Breakfast Rates (this
covers the cost of bed & breakfast only and all other meals
will be charged for as taken), when sharing a room with two paying
adults where a suitable room is available. Availability of suitable
rooms is limited and portable beds may need to be used where such
accommodation is sought. The hotel concerned will determine whether
a room is suitable for the purpose of this offer. Feature rooms are
excluded from this offer. Children staying in their own room will
be charged 100% of the full adult rate paid by the
A formal dress code is applicable at a selection of our hotels
in our restaurants. Please call the hotel direct for more
GUESTS WITH IMPAIRED MOBILITY
A number of our hotels offer modified facilities for guests with
impaired mobility. Others, whilst not having special facilities,
have mainly level access to public areas and accessible bathrooms.
Guests with impaired mobility or other particular requirements
should check with their chosen hotel in advance that their
requirements can be met. Please call the hotel direct for
A number of our hotels are able to accommodate dogs, at the
manager's discretion, in some cases for an extra charge. Policy and
prices are different in each hotel across the group. Please call
the hotel direct for details.
Car parking is free at most of our hotels, but at some sites is
chargeable and/or there is limited availability. For further
information on parking availability and charges, please call the
CHECKING IN AND OUT
ARRIVAL AND DEPARTURE
Hotel rooms are available from 2pm on the day of arrival. Rooms
must be vacated by 11am on the day of departure, unless otherwise
sanctioned at the discretion of the hotel manager. For certain of
our hotels, these times may differ. Please ask for details of the
arrival and departure times when making your booking.
Rates which include breakfast offer a full traditional or
continental breakfast with tea or coffee, unless stated otherwise.
Rates which include dinner offer a choice from the hotel's table
d'hôte menu. Where a hotel does not offer a table d'hôte menu, an
allowance (which varies from hotel to hotel) is allocated towards
dining from the à la carte menu. There is no refund for meals which
are not taken by guests and lunch cannot be taken in place of
HEALTH, LEISURE AND WELLBEING
Many of our hotels have excellent leisure and spa facilities such
as a swimming pool, steam room, sauna and spa pool (the
availability and range of facilities varies from hotel to
Please check the availability and range of facilities at your
chosen hotel when placing your booking. A charge will be made for
the use of certain facilities, such as spa treatments, solarium and
exercise classes. In some instances a charge will be made for use
of general spa facilities. Your use of such facilities is subject
to any particular terms and conditions applying at the hotel at
which you have placed your booking.
Under 16's are not permitted to use the gymnasium (where
available). They must be accompanied by a responsible adult at all
times when using any other available leisure facility. Under 8's
are not permitted to use the spa pools, saunas and steam rooms. In
a number of our clubs under 16's are not allowed to use any of our
thermal experiences. In the interest of Health and Safety under
18's will not be allowed to use the solarium areas. In some
instances children times may be restricted please confirm with your
hotel at the time of booking.
Call Macdonald Hotels & Resorts Central Reservations Team on
0844 879 9000 or book online at www.MacdonaldHotels.co.uk,
or call the hotel of your choice direct.
Due to the nature of some of our products, not all of them are
Our Central Reservations Team is available to take your booking
seven days a week from 8.30am to 9.00pm Monday to Friday and 9.00am
to 5.00pm Saturday and Sunday.
If you make a booking through Macdonald Hotels & Resorts
Central Reservations or direct with the hotel, you will be asked to
guarantee your booking with a valid debit/credit card if booked on
Best Available Rates, or to prepay if booked on our Advance
Purchase Rates, partnership or promotional rates.
A booking of eight rooms or more is classified as a group and is
subject to our Group Terms & Conditions of business, which
differ from our Best Available and Advance Purchase rates. Please
contact Central Reservations for further details.
DEPOSITS AND PRE-PAYMENTS
Payment will be taken in accordance with the terms &
conditions of the rate booked. In the event of cancellation,
payment will be taken in accordance with our cancellation terms.
See under Cancellations and Amendments opposite for details on
cancellations. A credit card number will be required to guarantee
BALANCE OF MONIES OUTSTANDING
Prior to your departure from the hotel you will be required to
settle your bill.
On arrival you will be asked to produce a valid credit card for
the hotel to take pre-authorisation. If you are settling your
account in cash or with a debit card, you will be asked for a
deposit to cover the cost of your room for your stay (any extras
which you may incur in the hotel will not be chargeable to your
room account). Macdonald Hotels & Resorts accept all major
credit cards, including MasterCard, Visa and American Express.
Alternatively, payment can be made by cheque supported by a
current cheque guarantee card. The credit/debit card used to book
the advance purchase rate must be presented to reception on arrival
at the hotel.
Macdonald Hotels & Resorts gift vouchers should be presented
on check-in, when paying for your meal or on arrival at our Spas or
Vital clubs. Please note that Macdonald Hotels gift vouchers cannot
be redeemed at the Royal Garden Hotel, London.
CREDIT CARD TRANSACTIONS
Credit card transactions completed at the hotel will have an
administration surcharge of £3.00 added to the total bill. Please
note that this surcharge does not apply to Royal Garden Hotel
All cancellations are made in accordance with the cancellation
terms of the rate booked.
Advance Purchase Rates are non refundable and non transferable
and full pre-payment will be forfeited.
Best Flexible Rates may be cancelled up until 2pm on the date of
arrival without charge, after which a charge for the first night's
accommodation shall be payable. This is with the exception of
Macdonald Rusacks Hotel (may be cancelled up until 72 hours prior
to the day of arrival without charge after which a charge for the
first night's accommodation shall be payable) and Macdonald Bath
Spa Hotel & Spa (may be cancelled up until 2pm on the day prior
to the date of arrival without charge after which a charge for the
first night's accommodation shall be payable.)
Promotion and Partnership rates may only be cancelled in
accordance with the specific terms applying to that rate which will
be advised at the time of booking.
A cancellation number must be obtained to ensure that minimum
charges are levied.
Whilst every effort is made to fulfil any particular requests
which you may make in relation to your stay with us, please note
that these requests do not form part of our contract and we cannot
guarantee that we will be able to meet any particular requests.
In the unlikely event that we have to change or cancel your
we reserve the right to do so. However, you have the right to:
- accept the changed arrangements as notified; or
- make alternative arrangements with Macdonald Hotels &
- cancel your reservation and receive a full refund of any monies
which you have paid to Macdonald Hotels & Resorts in respect of
your reservation (please note that we shall not be liable for any
sums which you have paid to any other persons in connection with
For the avoidance of doubt, we shall have no further liability
to you for
any changes to or the cancellation of any Quality Break.
COMPLAINTS OR COMMENTS
Any complaint or comment regarding a stay at one of our hotels
should be made in the first instance to the hotel's duty manager at
the time of your stay so that it can be resolved at the time.
Problems which cannot be resolved there and then should be
notified in writing to Customer Services, c/o Bobsleigh Hotel,
Hempstead Road, Bovingdon, Hertfordshire, HP3 0DS.
Although every effort has been made to ensure the accuracy of the
information contained in the Quality Breaks brochure, we cannot
accept responsibility for any errors or omissions, and reserve the
right to vary, amend, supplement or cancel any of the information
or offers featured in the Quality Breaks brochure at any time.
All details are correct at time of going to print, however may
be subject to change from time to time.
Macdonald Hotels & Resorts shall not be responsible for any
loss or damage which you may suffer arising out of events beyond
its control or the control of its suppliers (including, without
limitation, fire, failure of electrical, gas or other power
supplies, strikes, industrial action, terrorist activity, technical
problems with transport, illness of entertainers and bad weather),
nor for any curtailment, cancellation or change to any
accommodation, activity or itinerary or any other consequences
which arise as a result of such events.
For the avoidance of doubt, nothing in these terms and
conditions shall operate to attempt to exclude or limit Macdonald
Hotels & Resorts' liability for the death or personal injury of
any person caused by the negligence of Macdonald Hotels &
Resorts or its employees, servants or agents or to attempt to
exclude or limit Macdonald Hotels & Resorts' liability in any
manner which would be unlawful.
These terms and conditions shall be subject to the laws of the
jurisdiction in which the hotel for which you make your booking is