Online Booking Terms and Conditions
The terms and conditions detailed below apply to all
bookings made with Macdonald Hotels, whether at www.Macdonaldhotels.co.uk via
the individual hotel websites or by telephone or
otherwise. Please note that for promotional bookings the
relevant additional terms and conditions should be consulted.
When you make a booking, your contract (which shall
include these terms and conditions) will be with Macdonald Hotels,
which shall mean in these terms and conditions Macdonald Hotels and
Resorts Limited, Whiteside House, Bathgate,West Lothian, EH48
Dinner reservations, Spa treatments, and Golf tee off times
cannot be guaranteed on line. If your booking includes dinner,
please contact the hotel direct to book your slot prior to
completion of your online booking. Please note that the price being
offered currently can not be guaranteed should you not complete
your booking at this stage.
All rates featured on the Macdonald Website or quoted by
telephone or otherwise are offered subject to availability and
Macdonald Hotels reserves the right to refuse any booking for good
Macdonald Hotels & Resorts offer a choice of room only, bed
and breakfast or dinner, bed and breakfast rates. All prices are
subject to availability.
We offer a full range of packages and pricing, as detailed below.
Our packages and pricing will fluctuate depending on availability
and demand at any given time. All prices are subject to change
without notice. Prices are subject to availability and are
inclusive of VAT at the current prevailing rate. Your price is
guaranteed once you have been given a confirmation number.
Indicative alternative currency rates used to estimate cost
and balance of cost are based on current exchange rates and are
subject to fluctuation.
ADVANCE PURCHASE RATES
In general, our Advance Purchase rates are available 7 days or
more before the date of arrival (exceptions may apply to select
hotels), and are fully prepaid at time of booking. Advance Purchase
Rates are non refundable and non transferable. The credit/debit
card used to book the Advance Purchase rate must be presented to
reception on arrival at the hotel. Please note that failure to do
so will result in an alternative payment method being required.
BEST FLEXIBLE RATES
In general, our Best Flexible Rates are available until
the day of arrival. These rates allow you to alter or cancel your
booking up until 2pm on the day of arrival without charge.
Cancellations made after 2pm on the day of arrival will incur a one
night's room charge.
At Macdonald Rusacks Hotel and Macdonald Old England Hotel &
Spa, for stays from 1st May to 30th September, the Best Flexible
cancellation policy increases to 7 days prior to arrival.
Cancellations made within 7 days of arrival will be charged in
full, this also applies to bookings made within 7 days of
For stays at Macdonald Randolph Hotel and
Macdonald Bath Spa Hotel, the Best Flexible cancellation policy is
2pm on the day prior to arrival. Cancellations made after 2pm
on the day prior to arrival
will incur a one night's room charge.
At Macdonald Bear Hotel, cancel
free of charge up to 48 hours before
arrival when booked on Best
Flexible rate. Cancellations made
after 2pm, 2 days prior to
arrival will incur a one night's room
PROMOTION & PARTNERSHIP
These rates will require a promotion code. Separate terms and
conditions may apply which will take precedence over these standard
booking terms and conditions.
For the avoidance of doubt, your price does not include any
incidental charges which you may incur during your stay (including,
by way of example only, in respect of your use of the hotel's bar
and mini-bar facilities and the costs of external telephone calls
from your room). Such charges will be payable by you on your
departure and, in the event that you fail to pay any such
incidental charges, it is a condition of your contract with
Macdonald Hotels & Resorts that you irrevocably authorise
Macdonald Hotels Group to debit your credit or debit card (see
'Deposits and Pre-payments' below) for the amount of any
WHAT THE PRICE INCLUDES
Prices for breaks include twin or double bedrooms (single room for
single guests) with colour TV, direct dial telephone and private
en-suite bathroom. Our bed and breakfast and dinner, bed and
breakfast inclusive rates incorporate a saving on our standard
During major sporting events, social events, conference and
exhibitions certain rates may not be available. Certain dates may
be subject to a minimum length of stay. All rates are subject to
MACDONALD AVIEMORE RESORT
For operational reasons, it may be that all four hotels within the
Macdonald Aviemore Resort will not be open and guests may have to
be moved to another Hotel within the resort. Where this is the
case, such move shall only be to a room of at least an equivalent
EXECUTIVE & FEATURE ROOMS
Executive, Feature, Four Poster Rooms and Suites may be available
at a supplement per night. Generally these rooms offer more space
and a selection of superior amenities and toiletries. Family rooms
may be available. Please ask for details at time of booking.
Individual guests using a single room (where available) may
benefit from a reduced rate at selected hotels. When no single room
is available, individual guests may book a double or twin room for
sole occupancy. These rooms may carry a supplement at select
hotels. Please ask at the time of booking.
Up to two children aged 12 and under can stay and take breakfast
for free when sharing a suitable room with two adults on the same
room basis, with the exception of Macdonald Aviemore Resort
and Macdonald Kinsale Hotel and Spa. At Macdonald
Aviemore Resort an additional supplement of £15 will be charged for
each child which incudes breakfast and 1 free supervised session
per child in Aviemore Activity Centre. Availability of
suitable rooms is limited and portable beds may need to be used
where such accommodation is sought. The hotel concerned will
determine whether a room is suitable for the purpose of this offer.
Feature rooms are excluded from this offer. Children staying in
their own room will be charged 100% of the full adult rate
paid by the accompanying adults. At Macdonald Kinsale Hotel &
Spa Children aged 0-4 years are free, 4-12 years €30 per child nad
12yrs+ charges at adult rates.
GUESTS WITH IMPAIRED MOBILITY
A number of our hotels offer modified facilities for guests with
impaired mobility. Others, whilst not having special facilities,
have mainly level access to public areas and accessible bathrooms.
Guests with impaired mobility or other particular requirements
should check with their chosen hotel in advance that their
requirements can be met. Please call the hotel direct for
A number of our hotels are able to accommodate dogs, at the
manager's discretion, in some cases for an extra charge. Policy and
prices are different in each hotel across the group. Please call
the hotel direct for details.
Car parking is free at most of our hotels, but at some hotels is
chargeable and/or there is limited availability. For further
information on parking availability and charges, please check the
Useful Information page for your chosen hotel.
CHECKING IN AND OUT
ARRIVAL AND DEPARTURE
Hotel rooms are available from 2pm on the day of arrival unless
otherwise stated on hotels Useful Information page. Rooms must be
vacated by 11am on the day of departure, unless otherwise
sanctioned at the discretion of the hotel manager. For certain of
our hotels, these times may differ.
Rates which include breakfast offer a full traditional or
continental breakfast with tea or coffee, unless stated otherwise.
Rates which include dinner offer a choice from the hotel's table
d'hôte menu. Where a hotel does not offer a table d'hôte menu, an
allowance (which varies from hotel to hotel) is allocated towards
dining from the à la carte menu. There is no refund for meals which
are not taken by guests and lunch cannot be taken in place of
HEALTH, LEISURE AND WELLBEING
Many of our hotels have excellent leisure and spa facilities such
as a swimming pool, steam room, sauna and spa pool (the
availability and range of facilities varies from hotel to
Please check online for the range of facilities at your chosen
hotel. A charge will be made for the use of certain facilities,
such as spa treatments and exercise classes. Your use of such
facilities is subject to any particular terms and conditions
applying at the hotel at which you have placed your booking.
Under 16's are not permitted to use the gym or any of our
thermal suites. They must be accompanied by a responsible adult at
all times when using any other available leisure facility. Under
8's are not permitted to use the spa pools, saunas and steam rooms.
In some instances children splash times may be restricted, please
check the Spa & Fitness website page of your chosen hotel for
If you have had or are suffering from severe allergies,
ill health, a particular medical condition or are pregnant we
advise you to speak to your GP prior to arrival to ensure you can
use Macdonald Spa full facilities, services and
treatments. All treatments booked
are subject to medical status. We reserve the right to refuse
treatment/s if we feel it is not in the best interest of the
Call Macdonald Hotels & Resorts Central Reservations Team on
0344 879 9000 or book online at www.MacdonaldHotels.co.uk,
or call the hotel of your choice direct.
Our Central Reservations Team is available to take your booking
seven days a week from 8.30am to 9.00pm Monday to Friday and 9.00am
to 5.00pm Saturday and Sunday.
When you make your booking you will be asked to guarantee your
booking with a valid debit/credit card if booked on Best Flexible
Rate, or to prepay if booked on our Advance Purchase Rates,
partnership or promotional rates.
A booking of eight rooms or more is classified as a group and is
subject to our Group Terms & Conditions of business, which
differ from our Best Available and Advance Purchase rates. Please
contact Central Reservations for further details.
BALANCE OF MONIES OUTSTANDING
Prior to your departure from the hotel you will be required to
settle your bill.
On arrival you will be asked to produce a valid credit card for
the hotel to take pre-authorisation. If you are settling your
account in cash or with a debit card, you will be asked for a
deposit to cover the cost of your room for your stay (any extras
which you may incur in the hotel will not be chargeable to your
room account). Macdonald Hotels & Resorts accept all major
credit cards, including MasterCard, Visa and American Express.
Alternatively, payment can be made by cheque supported by a
current cheque guarantee card. The credit/debit card used to book
the Advance Purchase rate must be presented to reception on arrival
at the hotel.
GIFT VOUCHERS & VOUCHER PRIZES
Gift vouchers and vouchers used as competition prizes, unless
otherwise specified on the voucher, are valid for one year from
date of issue. If you have a prize voucher and wish to extend
the validity date, please contact Central Reservations on 0344 879
Macdonald Hotels & Resorts gift vouchers should be presented
on check-in, when paying for your meal or on arrival at our Spas or
Vital Clubs. Customers must advice using a voucher prior to booking
a break, spa treatmet etc.
Macdonald gift voucher can only be used in Macdonald Hotels
& Resorts in the UK and Spain only. Gift vouchers can be used
to settle accounts in Macdonald Hotels, either in full or part
payment, but change cannot be given. Vouchers can only be used up
to a maximum of £2,000 in any one transaction. Gift vouchers cannot
be exchanged for cash, replaced if lost and is non-transferable.
Monetary gift vouchers cannot be split to settle accounts in more
than one Macdonald Hotel, nor can accounts be transferred. No
refund of money will be made once voucher has been purchased and no
change can be given unless Macdonald Hotels withdraw vouchers
without prior notice. Macdonald Hotels cannot accept responsibility
for the loss or theft of a Macodnald gift voucher after it has been
issued. Macdonald Hotels reserve the right to amend these Terms and
Conditions. No photocopies will be accepted. If a hotel is no
longer part of the Macdonald Hotels once you come to use vouchers
it will not be accepted, vouchers can only be used in hotels part
of the Macdonald Hotels & Resorts at time of use and not at
time of purchase.
CREDIT CARD TRANSACTIONS
Credit card transactions completed at the hotel will have an
administration surcharge of £3.00 added to the total
All cancellations are made in accordance with the cancellation
terms of the rate booked.
Advance Purchase Rates are non refundable and non transferable
and full pre-payment will be forfeited.
Best Flexible Rates may be cancelled up until 2pm on the date of
arrival without charge, after which a charge for the first night's
accommodation shall be payable. This is with the exception of
Macdonald Rusacks Hotel (may be cancelled up until 72 hours prior
to the day of arrival without charge after which a charge for the
first night's accommodation shall be payable) and Macdonald Bath
Spa Hotel & Spa (may be cancelled up until 2pm on the day prior
to the date of arrival without charge after which a charge for the
first night's accommodation shall be payable). At Macdonald
Old England Hotel & Spa, Macdonald Leeming House and Macdonald
Swan Hotel bookings can be cancelled up to 48 hours before
Promotion and Partnership rates may only be cancelled in
accordance with the specific terms applying to that rate which will
be advised at the time of booking.
A cancellation number must be obtained to ensure that minimum
charges are levied.
Whilst every effort is made to fulfil any particular requests
which you may make in relation to your stay with us, please note
that these requests do not form part of our contract and we cannot
guarantee that we will be able to meet any particular requests.
In the unlikely event that we have to change or cancel your
we reserve the right to do so. However, you have the right to:
- accept the changed arrangements as notified; or
- make alternative arrangements with Macdonald Hotels &
- cancel your reservation and receive a full refund of any monies
which you have paid to Macdonald Hotels & Resorts in respect of
your reservation (please note that we shall not be liable for any
sums which you have paid to any other persons in connection with
For the avoidance of doubt, we shall have no further liability
to you for
any changes to or the cancellation of any stay with us.
COMPLAINTS OR COMMENTS
Any complaint or comment regarding a stay at one of our hotels
should be made in the first instance to the hotel's duty manager at
the time of your stay so that it can be resolved at the time.
Problems which cannot be resolved there and then should be
notified in writing to Guest Services, c/o Bobsleigh Hotel,
Hempstead Road, Bovingdon, Hertfordshire, HP3 0DS.
Although every effort has been made to ensure the accuracy of
the information set out on our websites and marketing campaigns, we
cannot accept responsibility for any errors or omissions, and
reserve the right to vary, amend, supplement or cancel any of the
information or offers featured on our websites or email campaigns
or otherwise at any time.
All details are correct at time of going to print, however may
be subject to change from time to time.
Macdonald Hotels & Resorts shall not be responsible for any
loss or damage which you may suffer arising out of events beyond
its control or the control of its suppliers (including, without
limitation, fire, failure of electrical, gas or other power
supplies, strikes, industrial action, terrorist activity, technical
problems with transport, illness of entertainers and bad weather),
nor for any curtailment, cancellation or change to any
accommodation, activity or itinerary or any other consequences
which arise as a result of such events.
For the avoidance of doubt, nothing in these terms and
conditions shall operate to attempt to exclude or limit Macdonald
Hotels & Resorts' liability for the death or personal injury of
any person caused by the negligence of Macdonald Hotels &
Resorts or its employees, servants or agents or to attempt to
exclude or limit Macdonald Hotels & Resorts' liability in any
manner which would be unlawful.
These terms and conditions shall be subject to the laws of the
jurisdiction in which the hotel for which you make your booking is