Personal information is private.
Macdonald Hotels & Resorts are committed
to preserving the privacy of all visitors to our website at
to understand how we use and protect the information that you
provide to us.
By registering or placing an order on this website, you consent
to the collection, use and transfer of your information under the
terms of this policy.
Information that we collect from you:
- When you visit, register or order products or services on www.Macdonaldhotels.co.uk you may be asked to provide
certain information about yourself including your name, contact
details and credit or debit card information.
- We may also collect information about your usage of our website
as well as information about you from messages you post to the
website and e-mails or letters you send to us.
- To maintain customer service standards and to assist staff
training, we may record and monitor incoming calls.
Use of your Information:
- Your information will enable us to provide you with access to
all parts of our website and to supply the goods or services you
have requested. It will also enable us to bill you and to contact
you where necessary concerning your orders. We will also use and
analyse the information we collect so that we can administer,
support, improve and develop our business.
- In particular, we may use your information to contact you for
your views on our services and to notify you occasionally about
important changes or developments to the website or our services.
Further, where you have consented, we might also use your
information to let you know by email about other products and
services which we offer which may be of interest to you. If you
change your mind about being contacted in the future, please let us
Disclosure of your Information:
- The information you provide to us may be accessed by or given
to third parties some of whom may be located outside the European
Economic Area who act for us for the purposes set out in this
policy or for other purposes approved by you. Those parties process
information, fulfil and deliver orders, process credit card
payments and provide support services on our behalf. We may also
pass aggregate information on the usage of our website to third
parties but this will not include information that can be used to
- Where you have consented when providing us with your details,
we may also allow carefully selected third parties, including other
companies in our group, to contact you occasionally about products
and services which may be of interest to you. They may contact you
by e-mail. If you change your mind about being contacted by these
companies in the future, please let us know at customer.services@Macdonald-hotels.co.uk
- Finally, if our business enters into a joint venture with or is
sold to or merged with another business entity, your information
may be disclosed to our new business partners or owners.
- Countries outside the European Economic Area do not always have
strong data protection laws. However, we will always take steps to
ensure that your information is used by third parties in accordance
with this policy.
- Unless required or permitted to do so by law, we will not
otherwise share, sell or distribute any of the information you
provide to us without your consent.
Subscribing to Macdonald Hotels &
- If you subscribe to Macdonald Hotels & Resorts, then we
will simply retain your email address, which will be added to the
Macdonald mailing list giving details of new products,
competitions, promotions and offers.
Security and Data Retention:
- We employ security measures to protect your information from
access by unauthorised persons and against unlawful processing,
accidental loss, destruction and damage. We will retain your
information for a reasonable period or as long as the law
with us. A cookie is a text file which contains information
relating to your web journey and behaviour. It is stored in
your web browser to enable us to personalise your experience next
time you visit our website.
Cookies are extremely useful as they can quicken up the
web journey for you and can also allow a website to recognise a
Listed below, is an outline of the cookies used on our
website. If you would like any further information, we
recommend the following source:
Necessary cookies to allow your customer
Some cookies are essential to your web journey to enable to you
to access secure parts of the website, this would include making an
online booking, taking an e-payment or an online enquiry.
Without cookies, you would be unable to do these purchases
Analytical tracking cookies to allow us to improve your
Our tracking cookies collect information anonymously about how
you browse and use our website, what pages you visit, how you
entered the site and where you left it. This data is
anonymous and not specific to you yet helps us to make improvements
to your web experience by identifying pages where more visitors may
be exiting the website or where visitors may be struggling to find
Marketing cookies to measure performance
Our marketing cookies allow us to measure the effectiveness of
our online marketing campaigns, for example our email
marketing. They collect data anonymously of general visit
patterns and trends to understand the likes and dislikes of our
consumers. They are also used to target you with relevant
information specific to your browser activity and which pages you
visit on the website.
Managing your cookies
You will be able to use the Help menu bar on most browsers to
get information on how to block or prevent cookies. This will give
you information on how to disable cookies altogether, however it
should be noted that this will stop you being able to do simple
e-commerce functions on the Macdonald Hotels website and we
strongly recommend that you leave your cookies enabled, so that we
can continue to help evolve websites and your user
to the website and, where appropriate, through e-mail
- Please be aware that we do not accept dogs at the hotel, with
the exception of Sight Assistance Dogs, for the partial sighted or
All information is retained on our secure servers.
please email customer.services@Macdonald-hotels.co.uk