MACDONALD HOTELS UNVEILED AS AA HOTEL GROUP OF THE YEAR

The Macdonald Marine Hotel & Spa in North Berwick is holding a ceremony for staff on Monday, 26 November to unveil its new AA plaque, following the announcement of Macdonald Hotels & Resorts as the AA Hotel Group of the Year.

The prestigious award recognises the work Macdonald Hotels is doing to consolidate its position in the four, four red and five star markets, and acknowledges the quality service and range of facilities at each Macdonald property.

The Group is one of the largest hotel chains to win this accolade since the AA established the Hospitality Awards 17 years ago*. The award is presented to the hotel group that demonstrates outstanding commitment to improving and developing its individual hotels, while maintaining brand consistency across the group, and to providing consistently high levels of customer service.

The event marks the contribution The Marine, which has seen an eight per cent increase in occupancy levels over the past year, and its team has made to the growth of the Group.

It will also be announced on the day that the hotel’s Craigleith Restaurant has been awarded its second AA Rosette, after scoring 81 per cent on it AA merit score, a two per cent increase on last year’s score.

Commenting on the award win, Seamus Coen, general manager at The Marine said: “This award recognises the hard work, commitment and passion shown by my team, and indeed everyone in the Group, in delivering excellent levels of service across the business.

It is a fantastic achievement to know that the work we are doing at the Marine has contributed to this success.

Peter Birnie, AA chief hotel and restaurant inspector said: "There's been a lot of investment and commitment at a lot of different levels this year. Our winners exemplify the dedication to balancing commitment to service and high quality, with a touch of well-thought-out innovation.