
Macdonald Hotels & Resorts Partners with MICROS-Fidelio UK Ltd., to Provide Ground-breaking Single Inventory Across Global Distribution Services
18th January 2007
![]()
London, England - January 10, 2007 - MICROS-Fidelio UK Ltd, a wholly-owned subsidiary of MICROS Systems, Inc. (NASDAQ:MCRS), a leading provider of information technology solutions for the hospitality and retail industries, has partnered with Macdonald Hotels & Resorts to implement the MICROS OPERA Enterprise Solution including OPERA Reservation System (ORS), OPERA Customer Information System (OCIS), OPERA Web Services (OWS) and myfidelio.net. This revolutionary solution provides real-time last room availability representation for the chain's 65 property estate, seamlessly distributed both nationally and globally across all channels.
Macdonald Hotels will benefit from having its OPERA solution hosted at the MICROS-Fidelio data-centre in Frankfurt, Germany, allowing management a single point of control. The hosted solution will result in substantial booking cost savings for the hotel chain, the provision of a more resilient system, and the opportunity to generate greater foot-flow into its properties.
The Property Management Systems, a combination of OPERA PMS and Fidelio V6, are implemented and managed at site level. As the MICROS solution provides real-time availability communication to the data-center using ORS and OWS, reservation and availability information is pushed out to global distribution partners through myfidelio.net using the next generation central connector.
"By entering into this international partnership with MICROS-Fidelio, we are able to offer our customers a seamless approach to reservations and availability," stated John Rawcliffe, IT Director, Macdonald Hotels & Resorts. "We are the first in the UK to install this type of enterprise solution and we believe that it will only increase our levels of customer satisfaction."
ORS is the industry's first enterprise-wide inventory and reservation management system. ORS is designed for seamless integration with the entire OPERA suite of products and offers central reservations agents and global sales staff the tools to maximize bookings and increase revenue.
OCIS will gather and manage Macdonald's guest, travel agent, source, group, and company profile data in a central database that can be shared by multiple properties. OCIS collects demographic information (mail and email addresses, phone numbers, etc.), complete stay details, production data, and revenue statistics, allowing the chain to produce more targeted customer relationship campaigns.
OWS will provide a secure and streamlined path for travel agents, corporate accounts and individuals to make, change, and pay for reservations at any Macdonald property, online. Guests can select room amenities, confirm loyalty points, define preferences and more, all through a simple Web interface designed to reflect the Macdonald Hotels brand.
myfildelio.net is an enterprise solution that will provide central reservation management services to Macdonald Hotels. This advanced e-commerce solution will connect individual sites, the data-center, travel suppliers and portals allowing them to conduct travel related e-commerce.
At the core of this solution are OPERA PMS and Fidelio V6, which both provide the tools Macdonald Hotels' staff needs for doing their day-to-day jobs - handling reservations, checking guests in and out, assigning rooms and managing room inventory, and handling accounting and billing.
"We are absolutely delighted to be partnering with Macdonald Hotels to implement the first ever single inventory solution in the UK," stated Frank Ward, Managing Director of MICROS-Fidelio UK Ltd. "Our data-center in Germany, and our range of industry leading products, facilitates the exacting requirements of high profile hotel chains such as Macdonald Hotels."
For more information on MICROS-Fidelio and its advanced information technology solutions for the hospitality industry, please contact a member of our sales team today on 01753 536 969, alternatively you can send an email to mfuksales@micros.com or log on to www.micros-fidelio.co.uk
About Macdonald Hotels & Resorts Limited
Macdonald Hotels & Resorts Limited operates 68 hotels and six resorts throughout the UK and four resorts in Spain, and controls a business with an annual turnover in the region of £250 million. First established in 1990 by Donald Macdonald and colleagues, the company was floated in 1996 on the main London Stock Exchange. In 2003, it returned to private ownership and was one of Scotland's biggest public to private deals at a cost of £600m, which was wholly underwritten by the Bank of Scotland. The Bank now owns 50% of the equity with the remainder held by the Executive Directors. This move has given the board the ability to invest further in developing the portfolio of four and five star hotels, something that was not previously possible. Over the last two years in excess of £166 million has been invested in the refurbishment of properties, the purchase of two hotels from Hilton Group in Aviemore, and the development of Holland House Cardiff, and Macdonald St Paul's in Sheffield.
The Group, which is focused on the premium 4 and 5 star hotel market, has embarked on a programme of investment, refurbishing a number of properties across the country and creating new city centre hotels such as Bristol, and Manchester.
About MICROS-Fidelio UK Ltd
MICROS-Fidelio UK Ltd, is a wholly-owned subsidiary of MICROS Systems, Inc., which provides enterprise applications for the hospitality and retail industries worldwide. Over 220,000 MICROS systems are currently installed in table and quick service restaurants, hotels, stadiums, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 20,000 hotels worldwide, as well as point-of-sale and loss prevention products through its subsidiary Datavantage for more than 50,000 specialty retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
| MICROS-Fidelio Press Contact | Macdonald Hotels & Resorts Contact | |
|
Zoe Anderson Marketing Manager MICROS-Fidelio UK Ltd 6-8 The Grove Slough Berkshire SL1 1QP |
Lynn Hunter Communications Manager Macdonald Hotels & Resorts Whiteside House Bathgate West Lothian Eh48 2RX |
|
|
Tel: +44 (0)1753 501686 Fax: +44 (0)1753 501627 e: zanderson@micros.com www: www.micros-fidelio.co.uk |
Tel: +44 (0)1506 815246 Fax: +44 (0)1506 815289 e: lynn.hunter@macdonald-hotels.co.uk www: www.macdonaldhotels.co.uk |
![]()







