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HomeOur HotelsMacdonald Marine Hotel & SpaTestimonials
Macdonald Marine Hotel & SpaCromwell RoadNorth Berwick, East LothianEH39 4LZTel 0844 879 9130International +44 1620 897300
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These are just some of the lovely comment guests have made after
staying at Macdonald Marine Hotel & Spa.
The room was extremely clean, huge with an extremely comfy
bed. The food was exquisite both evenings and staff were friendly
and more than helpful bringing us non-feather pillows when asked.
The hotel itself was impressive with a super view.
High standards throughout, we will consider Macdonald Hotels
now for future stays.
I just wanted to let you know it was a fantastic experience, the
spa and treatments were lovely, the meal in the restaurant was
outstanding, so much so I am trying to book another Spa day as soon
The staff were friendly, polite and extremely helpful. Everyone
made our stay truly memorable. The Gala dance was great.
Our party consisted of 10 including an 85 year old and a two
year old and we all felt very welcome and valued.
The rooms were lovely and our room 211 had a nice touch with the
lovely note of welcome, bottle of wine and truffles.
Reception staff were very helpful especially Rebecca who
couldn't have done more, organising room service for one of the
party who was unable to attend the gala evening because of her 2
year old and attending to our requests
The food including room service was exceptional and
enjoyed by everyone. The breakfast itself was fab! Oh and the
afternoon tea was a really nice touch. Thanks also to Jen who did a
fantastic job getting the booking sorted out and being very patient
will all my requests.
We cannot fault anything and the staff where exemplary with
nothing too much trouble. This is our second visit and I am
sure it won't be our last. Everything we asked for was
provided and the whole event ran according to plan. Again
many thanks and congratulations on having such a wonderful team of
people at the hotel on all levels.
For the 4th year in a row a group of 6 of us attended a
Christmas party night at Macdonald Marine at North Berwick. The 6
of us had a great time and a very enjoyable weekend. All the
staff were excellent from Reception, Bar, Restaurant, House
keeping. The managers there run a very excellent hotel aided
with their very able staff. The new refurbished Suite
was tremendous, and it had some lovely touches including a welcome
letter from the operations manager. We have already discussed
which weekend we will all be available for in 2014.
The staff were cheerful, friendly and efficient from the
moment we arrived and throughout our stay. Our party of 7 adults
had a very relaxing and rewarding break (we were delighted to win
the Boxing Day quiz and vouchers!) and wish to pass on our sincere
thanks to Seamus and his wonderful staff for making our
holiday so enjoyable. Whether in the bar, at Reception or at
the busy Christmas Dinner, the staff were always
attentive and smiling. We definitely hope to be back!
The staff group were probably the most pleasant and helpful
people I have encountered for some time. They, without exception,
went out of their way to ensure that the wedding went according to
plan and each guest was treated with respect and all their needs
We were extremely happy with the level of service provided by
all at the hotel. Of special note, perhaps, was the John Paul at
the Marine restaurant where staff were superb. Unfailingly polite
and friendly and working with great efficiency during some very
busy times indeed. On Christmas morning everyone seemed to arrive
for breakfast at the same time and despite that there were no
delays. I think one of the managers was drafted in from being off
duty and he got his sleeves rolled up to help clearing the
We spent Christmas this year away from home for the first time
in over 20 years. Our stay at Macdonald Marine Hotel & Spa was
exemplary from check in to check out. The only similar experience
we have had throughout the world on a consistent basis is the Ritz
Carlton in San Francisco.....so your employees are in esteemed
company. Nothing was too much trouble for any of the areas we came
into contact with.....even our Chambermaid said 'Happy New Year
when it comes'.
All in all a huge credit to your organisation - others are
aspiring to your standards!!
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