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HomeOur HotelsMacdonald Townhouse HotelTestimonials
Macdonald Townhouse Hotel101 Portland StreetManchesterM1 6DFTel 0844 879 9089International +44 1612 365122
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These are just some of the lovely comment guests have made after
staying at Macdonald Towhouse Hotel.
On a normal day this is a well run hotel but these people
worked tirelessly all night and still in the morning these staff
were smiling and on top of their game.
Kimberly was great today and last night - she did not get
phased while I pushed my case and sorted it all out which involved
an element of trust and initiative on her part - something not
widely seen nowadays.
Oren, who's job title I believe is the
Banqueting Manager, is a credit to your establishment. He
absolutely exceeded my expectations in terms of support provided on
the day - particularly with the set up of the room in terms of
audio and other technology. He was incredibly supportive and
helpful throughout the day, especially when technology was getting
the better of me!!
In this day and age, I think top levels of customer service are
not acknowledged often enough so I thought I would take 5 minutes
this morning to acknowledge and recognise your hard work and
commitment to looking after my colleagues and delegates.
This email was prompted by a delegate who rang me to say what a
pleasant stay he had and was extremely impressed by a chap called
'Steve' who was most polite, attentive and helpful at breakfast
last week. Please pass my thanks on the team and on to Steve
personally as well. It is very much appreciated.
It was my birthday weekend, a big one, all made extra special by
all your staff, especially Victoria on reception, who provides
a very warm and friendly welcome to the hotel. She is a credit
to the hotel and the Macdonald Group.
As soon as we had put our cases down in our amazing room I
noticed our chocolate plate saying happy anniversary, there was a
knock on the door and Kitie presented us with a couple of glasses
of complimentary champagne. It was so thoughtful of the hotel
and we were both totally blown away by such a kind gesture. The
icing on the cake was a fabulous breakfast the next morning. It is
always really easy to complain about things these days but always
much more difficult to praise, but I really feel that praise is due
here, for such outstanding service.
I must say that this is one of the nicest hotel I have ever
stayed at! And what makes us think that is the personnel you have
there! They make the feeling/atmosphere in this hotel....
Our luggage didn't arrive with us, and as we had planned this
weekend for a long time (we should visit the 'Vogue Fashion Night
Out' in Manchester) - we kind of panicked! BUT, the kindness,
understanding and help from your people made it soooooo much
easier!! Especially Shaun and Harvey were awesome!!
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