Skip to content

Newsletter signup

Testimonials for Macdonald Townhouse Hotel, ManchesterAA 4 Stars

Macdonald Townhouse Hotel101 Portland StreetManchesterM1 6DFTel 0344 879 9089International +44 1612 365122

City BreakShopping

These are just some of the lovely comment guests have made after staying at Macdonald Towhouse Hotel.

    Martin Jones

    Stayed January 2015

    On a normal day this is a well run hotel but these people worked tirelessly all night and still in the morning these staff were smiling and on top of their game.

    Alex Gray

    Stayed June 2014

    Kimberly was great today and last night - she did not get phased while I pushed my case and sorted it all out which involved an element of trust and initiative on her part - something not widely seen nowadays.

    Claire Alden

    Event May 2014

    Oren,  who's job title I believe is the Banqueting Manager, is a credit to your establishment.  He absolutely exceeded my expectations in terms of support provided on the day - particularly with the set up of the room in terms of audio and other technology.  He was incredibly supportive and helpful throughout the day, especially when technology was getting the better of me!!

    Annabelle Watton

    Event May 2014

    In this day and age, I think top levels of customer service are not acknowledged often enough so I thought I would take 5 minutes this morning to acknowledge and recognise your hard work and commitment to looking after my colleagues and delegates.

    This email was prompted by a delegate who rang me to say what a pleasant stay he had and was extremely impressed by a chap called 'Steve' who was most polite, attentive and helpful at breakfast last week. Please pass my thanks on the team and on to Steve personally as well. It is very much appreciated.

    Ian Warburton

    Stayed April 2014

    It was my birthday weekend, a big one, all made extra special by all your staff, especially Victoria on reception, who provides a very warm and friendly welcome to the hotel. She is a credit to the hotel and the Macdonald Group.

    Mr & Mrs Marchetti

    Stayed November 2013

    As soon as we had put our cases down in our  amazing room I noticed our chocolate plate saying happy anniversary, there was a knock on the door and Kitie presented us with a couple of glasses of complimentary champagne.  It was so thoughtful of the hotel and we were both totally blown away by such a kind gesture. The icing on the cake was a fabulous breakfast the next morning. It is always really easy to complain about things these days but always much more difficult to praise, but I really feel that praise is due here, for such outstanding service.

    Ms Eriksson

    Stayed October 2013

    I must say that this is one of the nicest hotel I have ever stayed at! And what makes us think that is the personnel you have there! They make the feeling/atmosphere in this hotel.... absolutely awesome!

    Our luggage didn't arrive with us, and as we had planned this weekend for a long time (we should visit the 'Vogue Fashion Night Out' in Manchester) - we kind of panicked! BUT, the kindness, understanding and help from your people made it soooooo much easier!! Especially Shaun and Harvey were awesome!!