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Testimonials for Macdonald Swan Hotel, GrasmereAA 3 Stars

Macdonald Swan HotelKeswick Road, GrasmereCumbriaLA22 9RFTel 0844 879 9120International +44 1539 435742

Rural EscapeFamily funOutdoor activitiesCulture & HistoryAA 1 Rosette

These are just some of the things guests have said after staying at Macdonald Swan Hotel.

Margaret Walker

Visited May 2014

My daughter and I had occasion to visit on Sunday afternoon and needed help with parking. It was very busy in the area because of the Fred Whitton Event, which my son was participating in. Your member of staff called Scott, was extremely welcoming and helpful. Please pass on my thanks. 

Mick & Karen Ferguson

Stayed February 2014

The team approach including front of house reception, breakfast, bar and cleaning staff together with the quality and standard of food and accommodation, combined to deliver an exceptional guest experience worthy of five rather than four star accreditation.  

Cheryl & Steven Johnson

Stayed December 2013

My husband and I would like to say a big thank you to all the staff at The Swan, Grasmere. It was our second visit to the hotel, and this time for our 4th Wedding anniversary. On our arrival we were told we had been upgraded to the executive room. This was lovely. Everything we needed. The staff we so helpful and even brought us a glass of wine as a special gift for our anniversary and card. Our stay was so relaxing. Thank you for a lovely stay, and the gingerbread on our departure. 

Mr Willis

The hotel was lovely, everything was perfect, dinner, breakfast, cleanliness; everything.  I felt compelled to write to you regarding the outstanding level of service we received from a particular member of staff called Martha. She made this visit for us and I really feel that she deserves praise.

Ms Svikis

Wow, all the staff in this hotel have got everything so right from the minute you walk through the door, the reception staff are extremely friendly and want to make your stay as comfortable as possible. We stayed in a newly renovated Feature Room which was wonderful and enjoyed the lounges and the bar. The staff in the bar and restaurant were very friendly and helpful and the food was marvellous, we felt truly pampered and had a very relaxing break.

L Williamson

Just a quick to email to inform you of some excellent service I received at Macdonald Swan Hotel Restaurant near Grasmere.  My friends and I were very impressed by the friendliness and helpfulness of Alex and Colin when we stopped for lunch at the weekend.  I feel praise isn't given often enough so wanted to inform you of their excellent service.