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HomeOur HotelsMacdonald Swan HotelTestimonials
Macdonald Swan HotelKeswick Road, GrasmereCumbriaLA22 9RFTel 0844 879 9120International +44 1539 435742
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These are just some of the things guests have said after staying
at Macdonald Swan Hotel.
The professionalism of every single member of staff was
extremely impressive. Our room was spotlessly clean, the
restaurant food was delicious and the waiting staff were remarkably
attentive, in particular the restaurant manager. The
receptionists were bright, bubbly and very welcoming indeed.
My daughter and I had occasion to visit on Sunday afternoon and
needed help with parking. It was very busy in the area because of
the Fred Whitton Event, which my son was participating in. Your
member of staff called Scott, was extremely welcoming and helpful.
Please pass on my thanks.
The team approach including front of house reception, breakfast,
bar and cleaning staff together with the quality and standard of
food and accommodation, combined to deliver an exceptional guest
experience worthy of five rather than four star accreditation.
My husband and I would like to say a big thank you to all the
staff at The Swan, Grasmere. It was our second visit to the hotel,
and this time for our 4th Wedding anniversary. On our arrival we
were told we had been upgraded to the executive room. This was
lovely. Everything we needed. The staff we so helpful and even
brought us a glass of wine as a special gift for our anniversary
and card. Our stay was so relaxing. Thank you for a lovely stay,
and the gingerbread on our departure.
The hotel was lovely, everything was perfect, dinner, breakfast,
cleanliness; everything. I felt compelled to write to you
regarding the outstanding level of service we received from a
particular member of staff called Martha. She made this visit for
us and I really feel that she deserves praise.
Wow, all the staff in this hotel have got everything so right
from the minute you walk through the door, the reception staff are
extremely friendly and want to make your stay as comfortable as
possible. We stayed in a newly renovated Feature Room which was
wonderful and enjoyed the lounges and the bar. The staff in the bar
and restaurant were very friendly and helpful and the food was
marvellous, we felt truly pampered and had a very relaxing
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