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HomeOur HotelsMacdonald Portal Hotel, Golf & SpaTestimonials
Macdonald Portal Hotel, Golf & SpaCobblers Cross Lane, TarporleyCheshireCW6 0DJTel 0844 879 9082International +44 1829 734100
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These are just some of the things guests have said after staying
at Macdonald Portal Hotel, Golf & Spa.
I recently stayed in the above hotel for a couple of days on
what was my first visit to a Macdonald Hotel. I would just like to
pass on my thanks to all the Hotel staff who were all so friendly,
welcoming and helpful and made my stay both enjoyable and
We have stayed in many hotels but this is the first time I have
felt I need to contact you and praise your wonderful hotel!! From
the moment we arrived we were treated so well, the staff were very
friendly, helpful, polite and always smiling. The hotel itself was
spotlessly clean and the bedroom was very comfortable. We ate
in the restaurant on our first night, again this was a pleasant
experience and thefood was gorgeous!
There were a number of changes to the conference which I only
notified Amy about at the end of last week and she handled
everything brilliantly. Gareth on reception was on-hand to
assist Amy in what was probably quite a daunting task.
Amy and Gareth have been a great help and nothing seems to be
too much trouble.
During the course of the meeting there were a couple of minor
hiccups, which were sorted very quickly. I always find Gareth
extremely helpful and we have a very good working relationship, I
had never had any contact with Amy before this meeting, I hope to
have more dealings with her in the future.
The room looked fabulous and on recommendation from Katy Viner
(Sales Office Manager) we booked the rat pack singer and DJ
performing at the Portal party nights and he was excellent and kept
the party rocking!
I am writing to you with regards to one of your employees who I
think deserves praise in how he conducts himself and how he goes
out of his way to ensure that his clients are looked after and made
to feel very important. He has on more than one occassion
gone beyond the call of duty to ensure my requests have been met,
sometimes at very short notice. He is an extremely polite man
who always has a smile on his face and whenever I go to the Spa he
welcomes you as if you are a personal friend, it's a nice touch
that I'm sure other members appreciate.
Gareth Houghton and his team looked after us superbly and we had
a wonderful evening. The food was great and the staff were
excellent - very unobtrusive whilst providing an excellent service.
They were efficient calm and dealth with young and old alike
in a very professional and courteous manner. The evening was
a great success and the room looked lovely. the organisation
from start to end (including all the admin) went very
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