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Testimonials for Macdonald Old England Hotel & Spa, WindermereMacdonald Old England Hotel & SpaAA 4 Stars

Macdonald Old England Hotel & Spa23 Church StreetCumbriaLA23 3DFTel 0344 879 9144International +44 15394 87890

Rural Escape
Family fun
family fun
Outdoor activities
Culture & History

These are just some of the lovely things guests have said after staying at Macdonald Old England Hotel & Spa.

Manchester University

July 2017

I really wanted to take this opportunity to thank yourself and all the team at the Old England for all your hard work during our groups stay at the beginning of July.

The standard of the hotel is of course excellent but I feel that it is really the dedication and fantastic customer service of everyone involved that make the stay so memorable to myself and all of our guests. 

I would also like to give praise to all the reception staff and in particular Guiseppe and Ivonha- who made every one of our guest feel welcome and were particularity responsive in dealing with any requests; the bar and waiting on staff were excellent and, despite having only just started, Hannah really stood out as being able to add genuine warmth and charm to a guests stay.

In terms of catering - the evening meals were spot on, food was delivered timely and we were very pleased with the offer.

Last but not least please pass on my thanks to all of your housekeeping colleagues  - the hotel and the standard of care provided by the housekeeping teams was evident everywhere we looked.

Neil Vanes

Stayed August 2016

I just also wanted to give a particular mention to a member of staff, called Jasmine (was serving meals in restraunt on sat & sun), who was not only great with us, but also noticed she had a warm atmosphere with other guests too.

Shelley Mayger

Conference - October 2015

We hold our annual conference at the hotel and every year we are afforded excellent service, both to myself as the organizer, and to our staff and delegates staying at the hotel. As an overnight conference with a dinner it is quite a challenge logistically, and Michelle is a pleasure to work with on this. She and her team are patient and accommodating to the fluidity of the booking arrangements for our delegates.

Mona Cloud

Stayed June 2015

We cannot tell you how much we appreciate the work and care given to us by Ms. Kelly Martin.  She is so professional, yet sympathetic. If we ever get back to Macdonald Old England Hotel it will be because of the treatment of Ms. Martin.


Spencer Anglesea

Married November 2014

Firstly the hotel is amongst our most favourite in the world and to that end we have stayed many many times. We love the hotel so much that we decided during a stay in November 2013 to explore the options for our wedding in November 2014. 


Val Fieldhouse

Wedding July 2014

Every thing went to plan with Michelle and Kim overseeing all of the arrangements. Yes, there were a few hiccups, but these were beyond the control of Michelle and her team as the kitchen had taken over at this time, however, they were resolved efficiently by the Restaurant Manager and we were more than happy to accept. Alan, the most wonderful Toast Master was a wonderful bonus that we knew nothing about, he also helped to make our day, particularly when he led our procession down to pier for our well organised boat trip on the Lake.

Chris Davies

Stayed June 2014

Can I just say that Oana has been a credit to your hotel and organisation and has dealt with every change in a professional and helpful manner and should be recognised for all her hard work and efforts.

Mr & Mrs Lange

Stayed March 2014

All the staff were lovely and attentive. We felt very special and were nicely surprised with the chocolates, champagne and flowers. The room we got was gorgeous with beautiful views and the restaurant food was delicious.

Simon & Melanie

Stayed New Year 2013

Please could you pass on our thanks to all the bar staff especially to the bar manager who re-arranged our table when we got there as we were not sitting with our friends, also to the waiters and waitresses who were really great considering all the pressure they were under.

Mr Cockburn

October 2017

Firstly can I say that the staff were all very friendly and helpful. The hotel is a pleasure to visit. From memory this was our fourth stay.

In particular I would like to mention Agatha, the Front of House Manager, I believe. She was particularly friendly and helpful in providing a genuine personal service which was greatly appreciated.

Without doubt she would be a big factor in our future return to this hotel.