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Macdonald Old England Hotel & Spa23 Church StreetCumbriaLA23 3DFTel 0344 879 9144International +44 15394 87890
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These are just some of the lovely things guests have said after
staying at Macdonald Old England Hotel & Spa.
I really wanted to take this opportunity to thank yourself
and all the team at the Old England for all your hard work during
our groups stay at the beginning of July.
The standard of the hotel is of course excellent but I
feel that it is really the dedication and fantastic customer
service of everyone involved that make the stay so memorable to
myself and all of our guests.
I would also like to give praise to all the reception
staff and in particular Guiseppe and Ivonha- who made every one of
our guest feel welcome and were particularity responsive in dealing
with any requests; the bar and waiting on staff were excellent and,
despite having only just started, Hannah really stood out as being
able to add genuine warmth and charm to a guests stay.
In terms of catering - the evening meals were spot on, food was
delivered timely and we were very pleased with the offer.
Last but not least please pass on my thanks to all of your
housekeeping colleagues - the hotel and the standard of care
provided by the housekeeping teams was evident everywhere we
I just also wanted to give a particular mention to a member of
staff, called Jasmine (was serving meals in restraunt on sat &
sun), who was not only great with us, but also noticed she had a
warm atmosphere with other guests too.
We hold our annual conference at the hotel and every year we are
afforded excellent service, both to myself as the organizer, and to
our staff and delegates staying at the hotel. As an overnight
conference with a dinner it is quite a challenge logistically, and
Michelle is a pleasure to work with on this. She and her team are
patient and accommodating to the fluidity of the booking
arrangements for our delegates.
We cannot tell you how much we appreciate the work and care
given to us by Ms. Kelly Martin. She is so professional, yet
sympathetic. If we ever get back to Macdonald Old England Hotel it
will be because of the treatment of Ms. Martin.
Firstly the hotel is amongst our most favourite in the world and
to that end we have stayed many many times. We love the hotel so
much that we decided during a stay in November 2013 to explore the
options for our wedding in November 2014.
Every thing went to plan with Michelle and Kim overseeing all of
the arrangements. Yes, there were a few hiccups, but these were
beyond the control of Michelle and her team as the kitchen had
taken over at this time, however, they were resolved efficiently by
the Restaurant Manager and we were more than happy to accept. Alan,
the most wonderful Toast Master was a wonderful bonus that we knew
nothing about, he also helped to make our day, particularly when he
led our procession down to pier for our well organised boat trip on
Can I just say that Oana has been a credit to your hotel and
organisation and has dealt with every change in a professional and
helpful manner and should be recognised for all her hard work and
All the staff were lovely and attentive. We felt very special
and were nicely surprised with the chocolates, champagne and
flowers. The room we got was gorgeous with beautiful views and the
restaurant food was delicious.
Please could you pass on our thanks to all the bar staff
especially to the bar manager who re-arranged our table when we got
there as we were not sitting with our friends, also to the waiters
and waitresses who were really great considering all the pressure
they were under.
Firstly can I say that the staff were all
very friendly and helpful. The hotel is a pleasure to visit. From
memory this was our fourth stay.
In particular I would like to mention
Agatha, the Front of House Manager, I believe. She was particularly
friendly and helpful in providing a genuine personal service which
was greatly appreciated.
Without doubt she would be a big factor in
our future return to this hotel.
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