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HomeOur HotelsMacdonald Old England Hotel & SpaTestimonials
Macdonald Old England Hotel & Spa23 Church StreetCumbriaLA23 3DFTel 0344 879 9144International +44 15394 87890
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These are just some of the lovely things guests have said after
staying at Macdonald Old England Hotel & Spa.
We cannot tell you how much we appreciate the work and care
given to us by Ms. Kelly Martin. She is so professional, yet
sympathetic. If we ever get back to Macdonald Old England Hotel it
will be because of the treatment of Ms. Martin.
Firstly the hotel is amongst our most favourite in the world and
to that end we have stayed many many times. We love the hotel so
much that we decided during a stay in November 2013 to explore the
options for our wedding in November 2014.
Every thing went to plan with Michelle and Kim overseeing all of
the arrangements. Yes, there were a few hiccups, but these were
beyond the control of Michelle and her team as the kitchen had
taken over at this time, however, they were resolved efficiently by
the Restaurant Manager and we were more than happy to accept. Alan,
the most wonderful Toast Master was a wonderful bonus that we knew
nothing about, he also helped to make our day, particularly when he
led our procession down to pier for our well organised boat trip on
Can I just say that Oana has been a credit to your hotel and
organisation and has dealt with every change in a professional and
helpful manner and should be recognised for all her hard work and
All the staff were lovely and attentive. We felt very special
and were nicely surprised with the chocolates, champagne and
flowers. The room we got was gorgeous with beautiful views and the
restaurant food was delicious.
Please could you pass on our thanks to all the bar staff
especially to the bar manager who re-arranged our table when we got
there as we were not sitting with our friends, also to the waiters
and waitresses who were really great considering all the pressure
they were under.
From when we arrived at the front door to when we left two days
later your customer service at the hotel was absolutely excellent,
they could not do enough for you. We actually said in jest
that if we sat long enough they would hold your coffee cup for you
that is the length of the customer service went.
We went on our first family holiday with our 13 week old baby
and nothing was too much trouble. We would specifically like to
extend our thanks to one of the barmen, Conor. He was so polite,
helpful and everything that you could wish for from staff. He went
out of his way to help when our baby was crying and even though we
ended up having room service, he cared about whether we enjoyed it
by asking the next morning. All of your staff were extremely
helpful and accommodating, even letting us take our baby round the
pool in her car seat, so that we could enjoy the pool and Spa.
Breakfast was sublime and plentiful. We couldn't have asked for any
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