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HomeOur HotelsMacdonald Old England Hotel & SpaTestimonials
Macdonald Old England Hotel & Spa23 Church StreetCumbriaLA23 3DFTel 0844 879 9144International +44 15394 87890
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These are just some of the lovely things guests have said after
staying at Macdonald Old England Hotel & Spa.
Every thing went to plan with Michelle and Kim overseeing all of
the arrangements. Yes, there were a few hiccups, but these were
beyond the control of Michelle and her team as the kitchen had
taken over at this time, however, they were resolved efficiently by
the Restaurant Manager and we were more than happy to accept. Alan,
the most wonderful Toast Master was a wonderful bonus that we knew
nothing about, he also helped to make our day, particularly when he
led our procession down to pier for our well organised boat trip on
Can I just say that Oana has been a credit to your hotel and
organisation and has dealt with every change in a professional and
helpful manner and should be recognised for all her hard work and
All the staff were lovely and attentive. We felt very special
and were nicely surprised with the chocolates, champagne and
flowers. The room we got was gorgeous with beautiful views and the
restaurant food was delicious.
Please could you pass on our thanks to all the bar staff
especially to the bar manager who re-arranged our table when we got
there as we were not sitting with our friends, also to the waiters
and waitresses who were really great considering all the pressure
they were under.
From when we arrived at the front door to when we left two days
later your customer service at the hotel was absolutely excellent,
they could not do enough for you. We actually said in jest
that if we sat long enough they would hold your coffee cup for you
that is the length of the customer service went.
We went on our first family holiday with our 13 week old baby
and nothing was too much trouble. We would specifically like to
extend our thanks to one of the barmen, Conor. He was so polite,
helpful and everything that you could wish for from staff. He went
out of his way to help when our baby was crying and even though we
ended up having room service, he cared about whether we enjoyed it
by asking the next morning. All of your staff were extremely
helpful and accommodating, even letting us take our baby round the
pool in her car seat, so that we could enjoy the pool and Spa.
Breakfast was sublime and plentiful. We couldn't have asked for any
I would like to thank everybody at the hotel for the great
service that I received. The pool and gym facilities were excellent
and all the staff were polite, professional and friendly.
During my breakfasts and dinners, the food was exquisite! I
haven't tasted better! I would point out that even though a very
regular customer complained at every meal, no other customer I
heard or saw felt the same way.
I had a most wonderful break and will return.
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