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A Warm Welcome to Macdonald Manchester Hotel & SpaAA 4 Stars

Macdonald Manchester Hotel & SpaLondon RoadManchesterM1 2PGTel 0344 879 9088International +44 1612 723200

City BreakShoppingAA 1 RosetteSpa

First of all thank you for taking the time to read this polite welcome. In opening, I can say with ease that Macdonald Manchester Hotel & Spa continues to go from strength to strength with record years for outstanding customer feedback, accolades and awards following on from being awarded AA Hotel Group of the Year in 2014.

2015 has started really well with our great team winning the Eat, Sleep and Drink Awards "Luxury Hotel of the Year" alongside gaining national recognition by achieving Gold Standard for the quality of our Conferencing, Banqueting and Wedding delivery. Two awards that make us stand out from our competition I'm sure you will agree.

For consistency, we also received two Excellence Awards from TripAdvisor for outstanding service delivery within the hotel and spa as well as for our excellent dining experience within our restaurant; a dining experience that remains one of the very best in the City Region and I do hope you try it out during your stay with us..

As our regular guests know well, we have a really friendly team who have helped create the kind of guest experience both you and I expect and so we were delighted to learn that one of our own, Megan Fairclough, our Food & Beverage Manager became an industry Acorn, an award that marks her out as one of the top 30 Hospitality professionals under the age of 30 in the UK. Our ambition of course is to continue to develop our people so that all of them enjoy the opportunity to experience this amazing industry that we are very lucky to 'work' within.

Now well within my third year as General Manager of Manchester's largest luxury hotel and spa, I can say without hesitation that I continue to be extremely proud of my great team and all that they do for you, our guests, and I'm as excited about the future and the improvements that we propose to ensure your time with us remains a consistent highlight every time that you return to Cottonopolis.

Best wishes and I hope to see you very soon,

Paul Bayliss MBE Fellow MInstLM Chartered MCIPD
General Manager