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HomeOur HotelsMacdonald Manchester Hotel & SpaTestimonials
Macdonald Manchester Hotel & SpaLondon RoadManchesterM1 2PGTel 0161 272 3200International +44 1612 723200
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These are just some of the things guests have said after staying
at Macdonald Manchester Hotel & Spa.
Working freelance I have the pleasure of dining in some
fantastic restaurants, all over the UK, and I have never been
treated as well as I was by the manager that evening, a gentleman
by the name of Richard Kennelly. Richard took the time to
understand my concerns and resolved the matter in an extremely
professional way that went over and above my expectations for
service. He is an example of what customer service should be, and
even took the time to engage in interesting dialogue and advice on
being able to order 'off menu' items such as vegetables that can be
sorely missed when working away from home.
I applaud you for employing such a proactive and professional
person. I simply cannot praise him enough for the way he dealt with
me last evening.
The staff are always very friendly and professional and cannot
do enough for you. The quality of the massages and facilities are
Everything from the car parking, to check in, the panoramic room
to check out was perfect. Keep doing what you do so well. Can't
wait to visit again.
When I entered the hotel lobby I found a big group of around 20
people, but it did not take more than 2 minutes from the
receptionist to check them in, then she treated me very well.
Especially when she saw that my arm was in a sling she
searched for the best room suited for me.
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