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Macdonald Houstoun HouseUphallWest LothianEH52 6JSTel 0344 879 9043International +44 1506 853831
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These are just some of the lovely things guests have said after
staying at Macdonald Houstoun House.
Anna Turnbull who was on the reception made the whole check in
experience painless and pleasurable after a long day, followed by a
similar experience at check out. I also couldn't help but notice
that her very pleasant attitude and professionalism were evident
whilst taking numerous telephone calls and guest requests during
check ins and out. Anna's demeanour and manner were excellent and
she is a credit to herself and the hotel.
The standard of service and the friendliness of ALL the staff is
exceptional. We were there for the Black Tie Celidh on
Hogmanay and it was fantastic. We also enjoyed using the spa
facilities and again the staff were excellent.
I would like to bring to your attention a member of your staff
at your Macdonald Houston House Hotel, just outside
Edinburgh. The ladies name is Stephanie Grant, who has
provided excellent service and was very kind to myself and my
partner. You are extremely lucky to have such a valuable
employee and if her dedication and assistance is typical of your
hotel brand, then you place your reputation in very good
Of course the rooms were very nice and clean. And most of all:
the rooms ware as nice as the entire staff was! Where do you
find all these people, they worked ever so silently, went by almost
unnoticed, but were always there. It felt great to have them
Our day was perfect and could not have run any smother.
Our guests have not stopped raving about the venue and
quality of food.
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