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Testimonials for Macdonald Holyrood HotelMacdonald Holyrood HotelAA 4 Stars

Macdonald Holyrood Hotel81 Holyrood RoadEdinburghEH8 8AUTel 0344 879 9028International +44131 550 4500

City Break
city break
Family fun
family fun
Culture & History
AA 1 Rosette
aa rosettes

These are just some of the lovely things guests have said after staying at Macdonald Holyrood Hotel.

Matthew Shaw

We recently stayed at the MacDonald Holyrood House Hotel and we were extremely impressed with the level of service that we received.  To start off our experience the concierge (Jacob) met us (two couples) in the small street beside the hotel while we sat in our car trying to figure out the best place to park to unload our luggage.  Jacob somehow knew that we would be staying at the hotel, came out onto the street in the rain and invited us into the hotel while he unloaded our luggage and parked our car.  At the front desk we were served by a very congenial and cheerful front desk person who informed us that our rooms had been upgraded to the top floor.  Our rooms were impeccably clean, spacious and very well appointed.  We stayed at the hotel for three nights and during our stay the concierges and front desk staff patiently and enthusiastically guided us to the best sites in Edinburgh.  On departing the hotel extended our departure time by a half an hour in order for us to join in our last local tour and the concierge (acting also as a front desk man), arranged for our luggage to be transferred from our rooms to the car, packed the car and had it waiting for us in the same street that we had arrived on. We had several meals at the hotel and all of them were well presented and well serviced.  Hopefully the new arrangements with the third party food services company will be equally as good as the hotel's. 
We have travelled quite extensively in Canada as well as internationally and the MacDonald Holyrood House stands out as one of the finest accommodations that we have encountered.  My hat is off to you.

Jenn Heard

Stayed June 2016

Jakub and Garreth were ever so helpful and went out of their way to suggest tours, assist with booking/payment and make recommendations throughout our stay in Edinburgh. They were proactive - Jakub had already called the tour operators for availability before we'd even returned to confirm our interest. It was my first time in the city (and country!) and I was beyond impressed with their knowledge, helpfulness and keen attitude. Both were eager to check in and ask for feedback on their recommendations and truly personalized our experience by doing so. 

Sandra Callaghan

Stayed January 2016

The customer service we recieved was way beyond what we expected. All the staff were fantastic and  Frank especially made our family feel so welcome and looked after us from start to finish! Even giving us homemade cookies to travel home with! 

Sandra McDonald

Conference in May 2015

I know I said it to you but I wanted to stress that although we are just one of many companies / conferences that you have through your doors you made us feel like we were special and the only people that mattered.  

Mr Mcnairn

Stayed November 2014

I've stayed at many hotels over the years and have never beed treated so well, the hotel staff were outstanding and could not have been more polite and helpful. It was an absolute pleasure and we thoroughly enjoyed it.

Nancie Martin DeMellia

Stayed May 2014

Just wanted to Tell you that we had a great time at your hotel this pass week.  We were on the CIE Tour Around Scotland!! Your staff was Great!!! Adrien, Jason, David in the bar and Restaurant were amazing!!!

Ronan Buckley

Stayed February 2014

I had booked the weekend in advance of planning a proposal to my girlfriend (now fiancée!), Niamh. I had e-mailed ahead to let the hotel know about my plans. I got a swift reply from Charlene Elvin - she upgraded us to a great room and organised rose petals for the bed. When we arrived I met Gareth, who was absolutely fantastic from check in to check out.  We were both amazed with the service we received from these two members of your staff. They helped exceed all of my expectations of how good our stay would be.