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Macdonald Holyrood Hotel81 Holyrood RoadEdinburghEH8 8AUTel 0344 879 9028International +44131 550 4500
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These are just some of the lovely things guests have said after
staying at Macdonald Holyrood Hotel.
Jakub and Garreth were ever so helpful and went out of their way
to suggest tours, assist with booking/payment and make
recommendations throughout our stay in Edinburgh. They were
proactive - Jakub had already called the tour operators for
availability before we'd even returned to confirm our interest. It
was my first time in the city (and country!) and I was beyond
impressed with their knowledge, helpfulness and keen attitude. Both
were eager to check in and ask for feedback on their
recommendations and truly personalized our experience by doing
The customer service we recieved was way beyond what we
expected. All the staff were fantastic and Frank especially
made our family feel so welcome and looked after us from start to
finish! Even giving us homemade cookies to travel home
I know I said it to you but I wanted to stress that although we
are just one of many companies / conferences that you have through
your doors you made us feel like we were special and the only
people that mattered.
I've stayed at many hotels over the years and have never beed
treated so well, the hotel staff were outstanding and could not
have been more polite and helpful. It was an absolute pleasure and
we thoroughly enjoyed it.
Just wanted to Tell you that we had a great time at your hotel
this pass week. We were on the CIE Tour Around Scotland!!
Your staff was Great!!! Adrien, Jason, David in the bar and
Restaurant were amazing!!!
I had booked the weekend in advance of planning a proposal to my
girlfriend (now fiancée!), Niamh. I had e-mailed ahead to let the
hotel know about my plans. I got a swift reply from Charlene Elvin
- she upgraded us to a great room and organised rose petals for the
bed. When we arrived I met Gareth, who was absolutely fantastic
from check in to check out. We were both amazed with the
service we received from these two members of your staff. They
helped exceed all of my expectations of how good our stay would
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