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Testimonials for Macdonald Craxton Wood Hotel & Spa, near ChesterMacdonald Craxton Wood Hotel & SpaAA 4 Stars

Macdonald Craxton Wood Hotel & SpaParkgate Road, LedshamChesterCH66 9PBTel 0344 879 9038

ShoppingRural EscapeFamily funOutdoor activitiesCulture & HistoryAA 1 RosetteSpa

These are just some of the lovely things guests have said after staying at Macdonald Craxton Wood Hotel & Spa.

    Sadie Broxton

    Visited September 2015

    I rang Macdonald Craxton WoodHotel & Spa to book a spa break and spoke to a gentlemen I believe is called Greg. He had a great phone manner and I finished the conversation really looking forward to my break.

    Diane & Gilbert Tolley

    Stayed July 2015

    From the moment we stepped into the hotel the staff were helpful and attentive. We had a problem with the stairs up to our room and when we explained this to Will the operations manager he found us an alternative room and had all our clothes moved for us to the new room. Every time we saw a member of staff they always asked if we were okay and if there was anything they could do for us. 

    Mr. E

    Stayed May 2015

    We were impressed with their thoughtfulness and consideration. They had obviously taken the trouble to remember that we had mentioned the temperature in the room the previous evening, and made sure that we were comfortable for the rest of our stay.

    Julie Forbes

    Stayed November 2014

    What a luxurious relaxing feel it has. We felt totally spoilt, with expert back massage and facial, relaxation rooms overlooking beautiful gardens and pristine steam rooms and swimming pool.

    The hotel was warm and welcoming with a great choice of delicious food and we felt, good value for money.

    Maggie Jameson

    Stayed June 2014

    This stay was exceptional. I think you have a cluster of extremely nice people on your staff in Macdonald Craxton Wood giving outstanding care and service. 

    Tyrone Mathews

    Stayed May 2014

    The service in the restaurant and bar was excellent. Mario (I believe was the name of the restaurant manager) ran an extremely professional and well organised team who made the breakfasts a relaxing and pleasurable experience. 
    Specific praise to both staff named Alex in the restaurant and also the two male bar staff (Ben was one of them I forgot to check the name of the other) on Saturday evening were extremely friendly and helpful. There was clearly an ethos of high standards and good customer service instilled in all staff, which is all to often sadly lacking in today's society. 

    Mr Farnell

    Stayed March 2014

    Without exception everyone we had contact with was courteous,pleasant and well informed no matter what our requests were.  In particular please thank Gemma and Alison for their help in organising everything for my party of 23 people.  All the rooms are excellent and the food at breakfast and dinner was outstanding.