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HomeOur HotelsMacdonald Craxton Wood Hotel & SpaTestimonials
Macdonald Craxton Wood Hotel & SpaParkgate Road, LedshamChesterCH66 9PBTel 0344 879 9038
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These are just some of the lovely things guests have said after
staying at Macdonald Craxton Wood Hotel & Spa.
I rang Macdonald Craxton WoodHotel & Spa to book a spa break
and spoke to a gentlemen I believe is called Greg. He had a great
phone manner and I finished the conversation really looking forward
to my break.
From the moment we stepped into the hotel the staff were helpful
and attentive. We had a problem with the stairs up to our room and
when we explained this to Will the operations manager he found us
an alternative room and had all our clothes moved for us to the new
room. Every time we saw a member of staff they always asked if we
were okay and if there was anything they could do for us.
We were impressed with their thoughtfulness and consideration.
They had obviously taken the trouble to remember that we had
mentioned the temperature in the room the previous evening, and
made sure that we were comfortable for the rest of our stay.
What a luxurious relaxing feel it has. We felt totally spoilt,
with expert back massage and facial, relaxation rooms overlooking
beautiful gardens and pristine steam rooms and swimming pool.
The hotel was warm and welcoming with a great choice of
delicious food and we felt, good value for money.
This stay was exceptional. I think you have a cluster of
extremely nice people on your staff in Macdonald Craxton Wood
giving outstanding care and service.
The service in the restaurant and bar was excellent. Mario (I
believe was the name of the restaurant manager) ran an extremely
professional and well organised team who made the breakfasts a
relaxing and pleasurable experience.
Specific praise to both staff named Alex in the restaurant
and also the two male bar staff (Ben was one of them I forgot
to check the name of the other) on Saturday evening were extremely
friendly and helpful. There was clearly an ethos of high
standards and good customer service instilled in all staff, which
is all to often sadly lacking in today's society.
Without exception everyone we had contact with was
courteous,pleasant and well informed no matter what our requests
were. In particular please thank Gemma and Alison for their
help in organising everything for my party of 23 people. All
the rooms are excellent and the food at breakfast and dinner was
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