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HomeOur HotelsMacdonald Craxton Wood Hotel & SpaTestimonials
Macdonald Craxton Wood Hotel & SpaParkgate Road, LedshamChesterCH66 9PBTel 0844 879 9038
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These are just some of the lovely things guests have said after
staying at Macdonald Craxton Wood Hotel & Spa.
This stay was exceptional. I think you have a cluster of
extremely nice people on your staff in Macdonald Craxton Wood
giving outstanding care and service.
The service in the restaurant and bar was excellent. Mario (I
believe was the name of the restaurant manager) ran an extremely
professional and well organised team who made the breakfasts a
relaxing and pleasurable experience.
Specific praise to both staff named Alex in the restaurant
and also the two male bar staff (Ben was one of them I forgot
to check the name of the other) on Saturday evening were extremely
friendly and helpful. There was clearly an ethos of high
standards and good customer service instilled in all staff, which
is all to often sadly lacking in today's society.
Without exception everyone we had contact with was
courteous,pleasant and well informed no matter what our requests
were. In particular please thank Gemma and Alison for their
help in organising everything for my party of 23 people. All
the rooms are excellent and the food at breakfast and dinner was
The well presented hot buffet came out on time and all our
guests passed comment on how much they thoroughly enjoyed the food.
It was excellent. Please pass our compliments to the chef and
his team. We, along with a few guests took advantage of the
hotel and stayed overnight another reason why we chose this
particular venue and we were not disappointed.
We have just returned from a reunion staying at Macdonald
Craxton Wood, Ledsham and would like to send our thanks for a
Everything went well and thanks to all staff, Gemma for dealing
with our booking so well, Chris on Reception, Alison on Reception
for her help, nothing was too much trouble for her from local
knowledge to booking theatre seats. In the resturant Mario and Alex
and all the staff were first rate, and not forgetting domestic
staff and even the young barman who all made our stay very
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