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HomeOur HotelsMacdonald Burlington HotelTestimonials
Macdonald Burlington HotelBurlington Arcade, 126 New StreetBirminghamB2 4JQTel 0844 879 9019International +44 121 643 9191
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These are just some of the lovely things guests have said after
staying at Macdonald Burlington Hotel.
We would like to say a special thank you to the hotel staff for
making our stay a very enjoyable and memorable one, particular and
special thanks to Ryan who greeted us at reception and couldn't do
enough for us, he was professional, courteous and a real asset to
the hotel. We would also like to thank the dining staff both in the
evening and at breakfast and a big thank you to Anna who regularly
checked that we had everything we needed, her service was
exceptional and also provided useful information about the hotel
and surrounding areas. This was our first stay with Macdonald
Hotels and will most certainly not be our last based on our stay at
Just wanted to let you know that we had a lovely stay at the
above hotel made even better by the service we received from
Richard on reception.
I attended a two-day event there and only have praise for the
highest standards of customer service from everyone.
The room was beautiful - spacious, quiet and elegantly
decorated. Richard helped us navigate around the shopping
centre, recommended some fantastic bars and pubs for us to visit
and very kindly made us a booking at a local restaurant, San
Marco. Their kindness and hospitality changed our weekend
from a disappointment to something extra special.
We were both very pleased with the service and hospitality we
received from your staff. In particular a gentleman named Mr John
Rogers, to whom nothing was any trouble. He provided that extra
touch which really impressed us both and made us decide to choose
your hotel again for any future visits.
Good customer service although stated is never guaranteed and
his efforts made a huge difference to our stay.
All the staff were extremely helpful, courteous and went out of
their way to make my stay exceptional. I would particularly like to
thank Richard Westley, Cheryl Mansell and Ryan Doyle for their
services. They are all to be highly commended in surpassing my
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