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HomeOur HotelsMacdonald Burlington HotelTestimonials
Macdonald Burlington HotelBurlington Arcade, 126 New StreetBirminghamB2 4JQTel 0844 879 9019International +44 121 643 9191
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These are just some of the lovely things guests have said after
staying at Macdonald Burlington Hotel.
Good customer service although stated is never guaranteed and
his efforts made a huge difference to our stay.
All the staff were extremely helpful, courteous and went out of
their way to make my stay exceptional. I would particularly like to
thank Richard Westley, Cheryl Mansell and Ryan Doyle for their
services. They are all to be highly commended in surpassing my
We particularly want to mention Richard Westley, who gave us a
very good welcome on reception when we checked in on Saturday
lunchtime, and even took us to our room to check we were happy with
it. Also, Mia on the bar on Sunday evening was very pleasant,
and made one of the best Irish coffees I have ever tasted.
Richard greeted us and told us that he had upgraded our room and
had arranged for a bottle of wine to be sent to us, our case had
already been taken up. When I entered the most beautiful
bouquet was waiting for me, how he managed to order and get them
delivered within approx 10 minutes was just incredible. Nothing was
too much trouble for him, he is a very personable young man
and I have to say an absolute asset. In the evening we went down to
reception to ask if they could recommend a restaurant, we met Ryan,
lovely young man who went out of his way to help us. I have to
say all the staff at Macdonald Burlington Hotel could not do enough
We immediately realised how professional and helpful Richard
Westley was on Reception when we checked in, whilst at the same
time being naturally friendly. Whilst in reception we met John
Rogers. He came across as a real character and made a point of
I emailed the hotel before we arrived to confirm our reservation
and mentioned that we were visiting Birmingham to celebrate my
wife's birthday. I was very promptly telephoned by Richard Westley
who informed me that our room was to be upgraded and that a bottle
of wine would be put in our room to greet us when we arrived.
Richard was true to his word and we, very much, appreciated this
super gesture. In fact, we found the hotel to be everything we had
been told to expect. The room was lovely, the staff were most
attentive, friendly and efficient and the food was excellent!
We were both very impressed with the outstanding service we
received from the two receptionists who were both efficient and
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