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HomeOur HotelsMacdonald Burlington HotelTestimonials
Macdonald Burlington HotelBurlington Arcade, 126 New StreetBirminghamB2 4JQTel 0344 879 9019International +44 121 643 9191
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These are just some of the lovely things guests have said after
staying at Macdonald Burlington Hotel.
In my life I have travelled extensively and have stayed in over
475 hotels. I have not encountered a warm, hospitable and
caring approach as that of Lisa at breakfast...anywhere
...upon arrival I was told we had been upgraded as it was my
birthday, obviously I was thrilled. We were put on the 5th floor
and on entering our room I was blown away it was HUGE, lovely big
bed, chairs, ice bucket and his and hers sinks in the bathroom,
lovely. As if been upgraded wasn't enough I had a beautiful plate
of cakes, fruit and chocolate, and towels displayed in the shape of
hearts on the table, I really thought this was a beautiful touch
and really appreciated the thought.
The staff were cheerful friendly and polite. Melpo on
reception was truly charming. and when we came to check out we
again had a warm and friendly exchange with Richard Westley.
The room was laid out correctly and beautifully presented.
Rachael helped me decide on food choices and drinks
John is always cheerful, attentive, polite and a joy to have
around. I visit the hotel at least monthly and he serves us tea and
coffee in the lobby. I would be disappointed to visit and not find
him there. He is a first class advertisement for your hotel and a
huge asset to your business.
The feedback I have had from my colleagues who attended was very
positive overall, with quite a few people suggesting it as the
venue for our Christmas party. The most senior member of
staff present...was very impressed with the venue and said it would
be an ideal venue were he to host an international conference.
Ryan Doyle and Richard Westley are certainly an asset to your
company, not only providing excellent customer service, expected
from a company such as yours, but going out of their
way when things go wrong, as they sometimes do, making sure the
customer is not inconvenienced in any way.
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