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HomeOur HotelsMacdonald Burlington HotelTestimonials
Macdonald Burlington HotelBurlington Arcade, 126 New StreetBirminghamB2 4JQTel 0844 879 9019International +44 121 643 9191
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These are just some of the lovely things guests have said after
staying at Macdonald Burlington Hotel.
Ryan Doyle and Richard Westley are certainly an asset to your
company, not only providing excellent customer service, expected
from a company such as yours, but going out of their
way when things go wrong, as they sometimes do, making sure the
customer is not inconvenienced in any way.
...it was a rare treat to find a member of staff with old school
style customer attentiveness and someone that goes out their way to
make the stay special.
Myself and my Wife have just returned after a wonderful stay at
your Birmingham Hotel after a Christmas shopping weekend, the food,
room and staff were first rate, but special mention must go to Ryan
one of the Managers who quickly dealt with a slight problem and
Richard on the front desk who also was very helpful
I have stayed in many hotels and can say that I have never
received such exceptional customer service.
It was absolutely superb, the staff were friendly and gave great
service, the room was top notch.
I remember John from previous visits, always smiling, really
customer focused, seemingly happy in his work and one of the best
customer communicators I have seen in a hotel. He also goes the
extra mile without prompt.
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