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HomeOur HotelsMacdonald Burlington HotelTestimonials
Macdonald Burlington HotelBurlington Arcade, 126 New StreetBirminghamB2 4JQTel 0844 879 9019International +44 121 643 9191
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These are just some of the lovely things guests have said after
staying at Macdonald Burlington Hotel.
We immediately realised how professional and helpful Richard
Westley was on Reception when we checked in, whilst at the same
time being naturally friendly. Whilst in reception we met John
Rogers. He came across as a real character and made a point of
I emailed the hotel before we arrived to confirm our reservation
and mentioned that we were visiting Birmingham to celebrate my
wife's birthday. I was very promptly telephoned by Richard Westley
who informed me that our room was to be upgraded and that a bottle
of wine would be put in our room to greet us when we arrived.
Richard was true to his word and we, very much, appreciated this
super gesture. In fact, we found the hotel to be everything we had
been told to expect. The room was lovely, the staff were most
attentive, friendly and efficient and the food was excellent!
We were both very impressed with the outstanding service we
received from the two receptionists who were both efficient and
We enjoyed a fantastic breakfast the following day, and
received excellent service, which was attentive but not
We will in future now only stay at the Burlington as the
levels of service we received have been exceptional.
The hotel itself is also very beautiful. We will be
recommending this hotel to our friends and business associates.
I recently stayed at Mcdonald Burlington in Birmingham New
Street and wanted to say the staff were absolutely great.
They were very welcoming and constantly gave fab recommendations
for eating out.
The wedding was amazing. You guys did so much to make the
day wonderful. Everything that we wanted or could have wanted, or
wanted and didn't realise that we wanted, it was catered for.
Everything from the initial planning through to setting off after
our breakfast was perfect.
The hotel reception staff could not help us enough with our
requests and ordering room service food.
Just to also to mention the service from the restaurant from
Saturday. Claire Maddock, who made us a cup of tea on arrival no
bother. The hotel itself was beautiful and as a regular traveller
this one would be on my to do again list, the staff should be proud
to work there
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