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Hotels in Birmingham

Testimonials for Macdonald Burlington Hotel, BirminghamAA 4 Stars

Macdonald Burlington HotelBurlington Arcade, 126 New StreetBirminghamB2 4JQTel 0844 879 9019International +44 121 643 9191

City BreakShoppingFamily fun

These are just some of the lovely things guests have said after staying at Macdonald Burlington Hotel.

Mr M Sutherland

Stayed August 2014

We would like to say a special thank you to the hotel staff for making our stay a very enjoyable and memorable one, particular and special thanks to Ryan who greeted us at reception and couldn't do enough for us, he was professional, courteous and a real asset to the hotel. We would also like to thank the dining staff both in the evening and at breakfast and a big thank you to Anna who regularly checked that we had everything we needed, her service was exceptional and also provided useful information about the hotel and surrounding areas. This was our first stay with Macdonald Hotels and will most certainly not be our last based on our stay at this hotel. 

Helen Brophy

Stayed August 2014

Just wanted to let you know that we had a lovely stay at the above hotel made even better by the service we received from Richard on reception. 


Stayed July 2014

I attended a two-day event there and only have praise for the highest standards of customer service from everyone. 


Stayed July 2014

The room was beautiful - spacious, quiet and elegantly decorated.  Richard helped us navigate around the shopping centre, recommended some fantastic bars and pubs for us to visit and very kindly made us a booking at a local restaurant, San Marco.  Their kindness and hospitality changed our weekend from a disappointment to something extra special.

Mr & Mrs Reid

Stayed July 2014

We were both very pleased with the service and hospitality we received from your staff. In particular a gentleman named Mr John Rogers, to whom nothing was any trouble. He provided that extra touch which really impressed us both and made us decide to choose your hotel again for any future visits. 

Scott Fillingham

Stayed June 2014

Good customer service although stated is never guaranteed and his efforts made a huge difference to our stay.


Miranda Jones

Stayed May 2014

All the staff were extremely helpful, courteous and went out of their way to make my stay exceptional. I would particularly like to thank Richard Westley, Cheryl Mansell and Ryan Doyle for their services. They are all to be highly commended in surpassing my expectations!