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Hotels in Birmingham

Testimonials for Macdonald Burlington Hotel, BirminghamAA 4 Stars

Macdonald Burlington HotelBurlington Arcade, 126 New StreetBirminghamB2 4JQTel 0844 879 9019International +44 121 643 9191

City BreakShoppingFamily fun

These are just some of the lovely things guests have said after staying at Macdonald Burlington Hotel.

    Caroline Jenkins

    Stayed February 2015

    Ryan Doyle and Richard Westley are certainly an asset to your company, not only providing excellent customer service, expected from a  company such as yours, but going  out of their way when things go wrong, as they sometimes do, making sure the customer is not inconvenienced in any way.

    Oliver Ighani

    Stayed December 2014

    ...it was a rare treat to find a member of staff with old school style customer attentiveness and someone that goes out their way to make the stay special.

    Mr & Mrs Bradburn

    Stayed December 2014

    Myself and my Wife have just returned after a wonderful stay at your Birmingham Hotel after a Christmas shopping weekend, the food, room and staff were first rate, but special mention must go to Ryan one of the Managers who quickly dealt with a slight problem and Richard on the front desk who also was very helpful

    Stephanie Palmer

    Stayed November 2014

    I have stayed in many hotels and can say that I have never received such exceptional customer service. 

    Lee Hopley

    Stayed October 2014

    It was absolutely superb, the staff were friendly and gave great service, the room was top notch. 

    Lisa Pickard

    Visited September 2014

    I remember John from previous visits, always smiling, really customer focused, seemingly happy in his work and one of the best customer communicators I have seen in a hotel. He also goes the extra mile without prompt.