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HomeOur HotelsMacdonald Burlington HotelTestimonials
Macdonald Burlington HotelBurlington Arcade, 126 New StreetBirminghamB2 4JQTel 0844 879 9019International +44 121 643 9191
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These are just some of the lovely things guests have said after
staying at Macdonald Burlington Hotel.
I have stayed in many hotels and can say that I have never
received such exceptional customer service.
It was absolutely superb, the staff were friendly and gave great
service, the room was top notch.
I remember John from previous visits, always smiling, really
customer focused, seemingly happy in his work and one of the best
customer communicators I have seen in a hotel. He also goes the
extra mile without prompt.
Although we only stayed for one night we enjoyed our stay very
much, due to the excellent service we received from Sarah,Yvonne,
Matt and Ryan. These people were first class.
The person who showed us round was to say the least an absolute
character and I mean that in the nice way. He was open,
knowledgeable and went out of his way to explain what our options
were . He was a delight to meet and as a result of his charm and
warmth and also the quality of the hotel we are happy to be coming
to have lunch at the Burlington this Sunday.
We would like to say a special thank you to the hotel staff for
making our stay a very enjoyable and memorable one, particular and
special thanks to Ryan who greeted us at reception and couldn't do
enough for us, he was professional, courteous and a real asset to
the hotel. We would also like to thank the dining staff both in the
evening and at breakfast and a big thank you to Anna who regularly
checked that we had everything we needed, her service was
exceptional and also provided useful information about the hotel
and surrounding areas. This was our first stay with Macdonald
Hotels and will most certainly not be our last based on our stay at
Just wanted to let you know that we had a lovely stay at the
above hotel made even better by the service we received from
Richard on reception.
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