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Hotels in Birmingham

Testimonials for Macdonald Burlington Hotel, BirminghamAA 4 Stars

Macdonald Burlington HotelBurlington Arcade, 126 New StreetBirminghamB2 4JQTel 0844 879 9019International +44 121 643 9191

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These are just some of the lovely things guests have said after staying at Macdonald Burlington Hotel.

Dawn McAdam

Stayed April 2014

We immediately realised how professional and helpful Richard Westley was on Reception when we checked in, whilst at the same time being naturally friendly. Whilst in reception we met John Rogers. He came across as a real character and made a point of welcoming us. 

Mark Rogers

Stayed April 2014

I emailed the hotel before we arrived to confirm our reservation and mentioned that we were visiting Birmingham to celebrate my wife's birthday. I was very promptly telephoned by Richard Westley who informed me that our room was to be upgraded and that a bottle of wine would be put in our room to greet us when we arrived. Richard was true to his word and we, very much, appreciated this super gesture. In fact, we found the hotel to be everything we had been told to expect.  The room was lovely, the staff were most attentive, friendly and efficient and the food was excellent!


Stayed April 2014

We were both very impressed with the outstanding service we received from the two receptionists who were both efficient and friendly.


Hazel Lloyd

Stayed November 2013

We enjoyed a fantastic breakfast the following day, and received excellent service, which was attentive but not intrusive.
We will in future now only stay at the Burlington as the levels of service we received have been exceptional.   The hotel itself is also very beautiful.  We will be recommending this hotel to our friends and business associates.

Abdullah Al-Ismail

Stayed November 2013

I recently stayed at Mcdonald Burlington in Birmingham New Street and wanted to say the staff were absolutely great.

They were very welcoming and constantly gave fab recommendations for eating out.

James & Bella

Stayed November 2013

The wedding was amazing. You guys did so much to make the day wonderful. Everything that we wanted or could have wanted, or wanted and didn't realise that we wanted, it was catered for. Everything from the initial planning through to setting off after our breakfast was perfect.

Ms Whitsed

Stayed October 2013

The hotel reception staff could not help us enough with our requests and ordering room service food.

Just to also to mention the service from the restaurant from Saturday. Claire Maddock, who made us a cup of tea on arrival no bother. The hotel itself was beautiful and as a regular traveller this one would be on my to do again list, the staff should be proud to work there