Skip to content

Newsletter signup

Hotels in Birmingham

Testimonials for Macdonald Burlington Hotel, BirminghamAA 4 Stars

Macdonald Burlington HotelBurlington Arcade, 126 New StreetBirminghamB2 4JQTel 0844 879 9019International +44 121 643 9191

City BreakShoppingFamily fun

These are just some of the lovely things guests have said after staying at Macdonald Burlington Hotel.

Stephanie Palmer

Stayed November 2014

I have stayed in many hotels and can say that I have never received such exceptional customer service. 

Lee Hopley

Stayed October 2014

It was absolutely superb, the staff were friendly and gave great service, the room was top notch. 

Lisa Pickard

Visited September 2014

I remember John from previous visits, always smiling, really customer focused, seemingly happy in his work and one of the best customer communicators I have seen in a hotel. He also goes the extra mile without prompt.

John & Margaret Simpson

Stayed September 2014

Although we only stayed for one night we enjoyed our stay very much, due to the excellent service we received from Sarah,Yvonne, Matt and Ryan. These people were first class.

Mr Newman

Dined August 2014

The person who showed us round was to say the least an absolute character and I mean that in the nice way. He was open, knowledgeable and went out of his way to explain what our options were . He was a delight to meet and as a result of his charm and warmth and also the quality of the hotel we are happy to be coming to have lunch at the Burlington this Sunday. 

Mr M Sutherland

Stayed August 2014

We would like to say a special thank you to the hotel staff for making our stay a very enjoyable and memorable one, particular and special thanks to Ryan who greeted us at reception and couldn't do enough for us, he was professional, courteous and a real asset to the hotel. We would also like to thank the dining staff both in the evening and at breakfast and a big thank you to Anna who regularly checked that we had everything we needed, her service was exceptional and also provided useful information about the hotel and surrounding areas. This was our first stay with Macdonald Hotels and will most certainly not be our last based on our stay at this hotel. 

Helen Brophy

Stayed August 2014

Just wanted to let you know that we had a lovely stay at the above hotel made even better by the service we received from Richard on reception.