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Macdonald Burlington HotelBurlington Arcade, 126 New StreetBirminghamB2 4JQTel 0844 879 9019International +44 121 643 9191
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These are just some of the things guests have said after staying
at Macdonald Burlington Hotel.
The wedding was amazing. You guys did so much to make the
day wonderful. Everything that we wanted or could have wanted, or
wanted and didn't realise that we wanted, it was catered for.
Everything from the initial planning through to setting off after
our breakfast was perfect.
I would just like to share with you the wonderful experience
that we had last weekend at Macdonald Burlington Hotel.
Richard was on duty that day and the service that he gave to
me and my family was excellent and most helpful. We have
stayed in many hotels far and wide, but the curtious and helpful
manner in which Richard dealt with our party on arrival was by far
the best that we have ever experienced. One of our family
members who is currently in a wheel chair, needed a walk in shower
- and Richard managed to juggle things around so that he could meet
The reception staff were particularly helpful and went far above
and beyond what we would consider the normal call of duty. We
were delighted to receive a room upgrade as we were celebrating my
husbands birthday and a very rare night away before our new baby is
born. It really added to the occasion.
The hotel reception staff could not help us enough with our
requests and ordering room service food.
Just to also to mention the service from the restaurant from
Saturday. Claire Maddock, who made us a cup of tea on arrival no
bother. The hotel itself was beautiful and as a regular traveller
this one would be on my to do again list, the staff should be proud
to work there
Receptionist Richard - he welcomed me, was very helpful
and service minded.
Waitress Dawn - she served me well, adviced me in a professional
way and looked after me.
Waitress Niomi - she was there were needed and served me
These 3 people, including the waitress at breakfast, made me feel
I would like to take this opportunity to thank the staff at
Macdonald Burlington Hotel, Birmingham for their kindness whilst me
and my wife stayed at the hotel. This was a treat for my wife as
she is recovering from cancer at the time. The food and room were
of a high standard and the staff were helpful and kind to my
We have even named our new dog after the hotel... Burlington
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