Sarah and the team were always at the
end of the phone if I needed to ask anything or run anything past
them. They were always so warm and friendly and they really know
their hotel as I always got an answer quickly. You really felt that
they cared about your wedding and you were not just a
We also had a wonderful experience during
our menu tasting. The restaurant staff have excellent knowledge on
the wines and they also understand their menu as well. The level of
customer service in the restaurant was fantastic - it was just
right for us, warm and friendly but extremely professional. We also
met the chef as well and were able to change things around on the
menu and also discuss the dietary requirements for our guests that
had them. The private breakfast the next day was another
fantastic bonus as we had over 130 people staying the night of the
wedding so it would be great to have people in one place the next
day as well.
Another bonus we loved was that we could
bring all the stuff for the wedding down two days before and store
it. We had bought gifts for our wedding party and Sarah made sure
they were placed in their individual rooms for when they checked
in. Its little things like this that made you realise they were
trying to make your life easier! If we had to remember all this the
day before, it would have been so much more stressful!
Being able to get ready in a huge room is a
bonus and if the bridal suite is available you can have this
straight away but I booked a suite anyway so would definitely
recommend doing this. We had about 9 people in the room just before
leaving and it didn't feel crowded at all. You don't see anyone as
such at this point as we weren't getting married as such in the
hotel but I just knew everything would be ok.
Upon returning to the hotel as a
married couple! We were really impressed with the way everything
was set up and run, it was so smooth and everyone had a good time.
And the overwhelming impression was that the staff work really hard
and take pride in what do and genuinely want you to have the best
day. Lauren was FANTASTIC I cannot fault her, she was there when I
needed her and blended into the background in order to deliver a
wonderful wedding breakfast. Chris was also a great presence,
directing people and helping our guests if they need anything. I
cannot fault the staff.
There was nothing that I could have said
needed to be improved when it came to the wedding breakfast and the
same could be said for the evening reception as well. The room was
changed around super swiftly and the beer festival as well as our
photo was set up and the room looked brilliant when we re-entered
for the evening reception.
I didn't quite realise how tired I
would be, but upon getting back to the room we were delighted to be
greeted with a few pieces of wedding cake and a note from Lauren.
This was a welcome treat to have with a cup of tea!
There is nothing I would say would
have improved my wedding from a venue and service perspective, I
could have made this review shorter but there were so many
wonderful things that the hotel did I couldn't justify leaving them
out. I was thrilled by the level of service and experience we had
from the hotel as a whole, from the initial enquiry to checking out
the morning after. The food was incredible, service was delightful
and I had the best day.
If you are considering the Berystede
for your wedding just do it - it's the type of hotel where you as a
couple will be made to feel how you should be on your wedding
day... the most important couple in the world.