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HomeOur HotelsMacdonald Bath Spa HotelTestimonials
Macdonald Bath Spa HotelSydney RoadBathBA2 6NSTel 01225 444 424International +44 1225 444 424
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These are just some of the lovely things guests have said after
staying at Macdonald Bath Spa Hotel.
We were visiting for afternoon tea as a belated birthday treat
for my mother. The hotel building and grounds has special meaning
for mum as she lived there for a couple of years back in the 70's
when it was used as nurses accommodation. The afternoon tea itself
was decent, but what really made the afternoon was the special
attention we received from the Scottish Assistant General Manager
who was on shift. He took the time to show us around the building
and share stories about its past; some of which my mum could relate
to first hand.
The customer service we experienced at this lovely hotel was
second to none. I am lucky enough to work for British Airways so we
have traveled a great deal in our lives and been fortunate enough
to stay at some extremely nice hotels but the service offered at
Macdonald Bath Spa was by far the best.
On arriving we were welcomed at the door and were offered help
with our luggage. The young lady at the reception desk whose name
is Kizzie gave us a welcoming smile and so efficiently dealt with
our check in. Her mannerism was so friendly and she made us feel
special. We were given a tour by an equally friendly and
chatty gentleman who showed us to our room. This was followed by a
prompt call from kizzie checking to see if we were happy with the
room. We were already impressed!!
The building is overwhelmingly beautiful but without the staff
as they were it would have meant very little. It is very rare today
to come across such dedicated and professional staff.
I wanted to send you this note to say how much I appreciate the
care of the staff at the hotel, mainly Ajit - he is such an asset
to your company and will help in any way he can and both my husband
and myself were aware of this. Brian in the Restaurant has also
been so caring (the staff know I have a lot of stress and needed
this break to help me). I must also mention Sarah and
Danielle but saying that all the staff are so good and when I have
been on my own they seem to go out of their way to help. The Chefs
must also be mentioned as I do have problems with certain foods and
I am always delighted.
The food and hotel were magnificent, but the thing that we were
most impressed with was the client service levels from all of your
staff at the hotel, they were helpful and engaging in
Your team at Macdonald Bath Spa Hotel are extremely successful
in making it a very welcoming place to relax. My congratulations
and thanks are extended to them all.
During my recent stay at Macdonald Bath Spa hotel I left two
mobile phone chargers in the desk drawer of my room. After
telephoning the hotel they checked the room, found the items and
promptly posted them to me. I received them the next day.
This was first class customer service and very much
I have long regarded Macdonald Bath Spa Hotel as being the best
hotel in the country - I make this point having stayed in many
chain hotels during my time in the Royal Air Force. The
quality that pervades every aspect when one walks through the front
entrance is admirable and inspiring - the rooms are opulent, the
food is very special and the staff are attentive and at pains to
make the guest's stay as pleasurable as possible.
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