Skip to content

Newsletter signup

Testimonials for Macdonald Bath Spa HotelAA 5 Stars

Macdonald Bath Spa HotelSydney RoadBathBA2 6NSTel 01225 444 424International +44 1225 444 424

City BreakShoppingCulture & HistoryAA 2 RosettesSpa

These are just some of the lovely things guests have said after staying at Macdonald Bath Spa Hotel.

Tara Coates

Stayed July 2014

During our first day we had a number of issues all of which were handled by Mohammed, who we have to say is a great ambassador for your hotel.  Nothing was to much trouble, he showed a genuine concern about the things we bought to his attention, he managed each situation by offering us a more than satisfactory resolution and dealt with it so efficiently.  Throughout our stay he continued to engage with us ensuring our stay was a great one.  Mohammed made a huge and positive difference to our stay.  


Stayed July 2014

It is not the first time that we have stayed in your establishment and I am pleased to note that the customer service is still at a very good standard. All of the staff that we encountered were polite and professional at all times.

James Mitchard

Dined - June 2014

We were visiting for afternoon tea as a belated birthday treat for my mother. The hotel building and grounds has special meaning for mum as she lived there for a couple of years back in the 70's when it was used as nurses accommodation. The afternoon tea itself was decent, but what really made the afternoon was the special attention we received from the Scottish Assistant General Manager who was on shift. He took the time to show us around the building and share stories about its past; some of which my mum could relate to first hand.

Luke & Kerry

Stayed June 2014

Myself and my husband would like to say a very VERY big thank you to all the staff team that were around us over our Honeymoon, you made the first 2 days of our marriage UNFORGETTABLE.  We are very hoping to stay in the room that we originally booked for our one year anniversary.

Colin & Pat Fuller

Stayed September 2013

The customer service we experienced at this lovely hotel was second to none. I am lucky enough to work for British Airways so we have traveled a great deal in our lives and been fortunate enough to stay at some extremely nice hotels but the service offered at Macdonald Bath Spa was by far the best.

Venita & Richard Morgan

Stayed March 2014

On arriving we were welcomed at the door and were offered help with our luggage. The young lady at the reception desk whose name is Kizzie gave us a welcoming smile and so efficiently dealt with our check in. Her mannerism was so friendly and she made us feel special.  We were given a tour by an equally friendly and chatty gentleman who showed us to our room. This was followed by a prompt call from kizzie checking to see if we were happy with the room.  We were already impressed!! 

The building is overwhelmingly beautiful but without the staff as they were it would have meant very little. It is very rare today to come across such dedicated and professional staff.

Mrs Jones

Stayed April 2014

I wanted to send you this note to say how much I appreciate the care of the staff at the hotel, mainly Ajit - he is such an asset to your company and will help in any way he can and both my husband and myself were aware of this. Brian in the Restaurant has also been so caring (the staff know I have a lot of stress and needed this break to help me).  I must also mention Sarah and Danielle but saying that all the staff are so good and when I have been on my own they seem to go out of their way to help. The Chefs must also be mentioned as I do have problems with certain foods and I am always delighted.

Mr Walker - Squadron Leader (Retired)

Stayed October 2013

I have long regarded Macdonald Bath Spa Hotel as being the best hotel in the country - I make this point having stayed in many chain hotels during my time in the Royal Air Force.  The quality that pervades every aspect when one walks through the front entrance is admirable and inspiring - the rooms are opulent, the food is very special and the staff are attentive and at pains to make the guest's stay as pleasurable as possible.