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HomeOur HotelsMacdonald Bath Spa HotelTestimonials
Macdonald Bath Spa HotelSydney RoadBathBA2 6NSTel 01225 444 424International +44 1225 444 424
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These are just some of the lovely things guests have said after
staying at Macdonald Bath Spa Hotel.
Upon reaching the front desk I met with yourself and the welcome
and service was an experience that was first class. There could
have been a thousand guests checking in presidents kings and queens
but we felt like we were your main priority.
The food was excellent and all the staff even though very busy
during breakfast were prompt and caring when they got to us.
I am writing to say how much I enjoyed my latest trip to
Macdonald Bath Spa. Mohamed and Brian were marvellous.
I am taking a few moments to bring to your notice the exemplary
service which was provided to us by Mohamed Safwat, your front
Office Manager. He represents the very epitome of good
professional service for which your group has been long providing
to us over more years than I care to remember. He is to be
Upon arrival Mohamed Safwat welcomed us warmly and was always a
friendly face when we left or arrived back at the hotel. He made us
feel very special and once he found out that we were newlyweds he
made us feel even more special and sent champagne to our room.
During our first day we had a number of issues all of which were
handled by Mohammed, who we have to say is a great ambassador for
your hotel. Nothing was to much trouble, he showed a genuine
concern about the things we bought to his attention, he managed
each situation by offering us a more than satisfactory resolution
and dealt with it so efficiently. Throughout our stay he
continued to engage with us ensuring our stay was a great
one. Mohammed made a huge and positive difference to our
It is not the first time that we have stayed in your
establishment and I am pleased to note that the customer service is
still at a very good standard. All of the staff that we encountered
were polite and professional at all times.
We were visiting for afternoon tea as a belated birthday treat
for my mother. The hotel building and grounds has special meaning
for mum as she lived there for a couple of years back in the 70's
when it was used as nurses accommodation. The afternoon tea itself
was decent, but what really made the afternoon was the special
attention we received from the Scottish Assistant General Manager
who was on shift. He took the time to show us around the building
and share stories about its past; some of which my mum could relate
to first hand.
I have long regarded Macdonald Bath Spa Hotel as being the best
hotel in the country - I make this point having stayed in many
chain hotels during my time in the Royal Air Force. The
quality that pervades every aspect when one walks through the front
entrance is admirable and inspiring - the rooms are opulent, the
food is very special and the staff are attentive and at pains to
make the guest's stay as pleasurable as possible.
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