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Testimonials for Macdonald Bath Spa HotelAA 5 Stars

Macdonald Bath Spa HotelSydney RoadBathBA2 6NSTel 01225 444 424International +44 1225 444 424

City BreakShoppingCulture & HistoryAA 2 RosettesSpa

These are just some of the lovely things guests have said after staying at Macdonald Bath Spa Hotel.

Ms Smartt

Stayed October 2014

Upon reaching the front desk I met with yourself and the welcome and service was an experience that was first class. There could have been a thousand guests checking in presidents kings and queens but we felt like we were your main priority.

The food was excellent and all the staff even though very busy during breakfast were prompt and caring when they got to us.


Susan Jones

Stayed September 2014

I am writing to say how much I enjoyed my latest trip to Macdonald Bath Spa. Mohamed and Brian were marvellous. 

John Clarke

Stayed August 2014

I am taking a few moments to bring to your notice the exemplary service which was provided to us by Mohamed Safwat, your front Office Manager.  He represents the very epitome of good professional service for which your group has been long providing to us over more years than I care to remember. He is to be congratulated.


Sophie & James

Stayed August 2014

Upon arrival Mohamed Safwat welcomed us warmly and was always a friendly face when we left or arrived back at the hotel. He made us feel very special and once he found out that we were newlyweds he made us feel even more special and sent champagne to our room.

Tara Coates

Stayed July 2014

During our first day we had a number of issues all of which were handled by Mohammed, who we have to say is a great ambassador for your hotel.  Nothing was to much trouble, he showed a genuine concern about the things we bought to his attention, he managed each situation by offering us a more than satisfactory resolution and dealt with it so efficiently.  Throughout our stay he continued to engage with us ensuring our stay was a great one.  Mohammed made a huge and positive difference to our stay.  


Stayed July 2014

It is not the first time that we have stayed in your establishment and I am pleased to note that the customer service is still at a very good standard. All of the staff that we encountered were polite and professional at all times.

James Mitchard

Dined - June 2014

We were visiting for afternoon tea as a belated birthday treat for my mother. The hotel building and grounds has special meaning for mum as she lived there for a couple of years back in the 70's when it was used as nurses accommodation. The afternoon tea itself was decent, but what really made the afternoon was the special attention we received from the Scottish Assistant General Manager who was on shift. He took the time to show us around the building and share stories about its past; some of which my mum could relate to first hand.

Mr Walker - Squadron Leader (Retired)

Stayed October 2013

I have long regarded Macdonald Bath Spa Hotel as being the best hotel in the country - I make this point having stayed in many chain hotels during my time in the Royal Air Force.  The quality that pervades every aspect when one walks through the front entrance is admirable and inspiring - the rooms are opulent, the food is very special and the staff are attentive and at pains to make the guest's stay as pleasurable as possible.