Terms and Conditions

The terms and conditions detailed below apply to all short breaks and holidays featured in the Quality Breaks brochure ('Quality Breaks'). When you make a booking, your contract (which shall include these terms and conditions) will be with Macdonald Hotels Limited, Whiteside House, Bathgate, West Lothian, EH48 2RX (referred to in these terms and conditions as 'Macdonald Hotels').

All Quality Breaks featured in this guide are offered subject to availability and Macdonald Hotels & Resorts reserves the right to refuse any booking for good reason. Bookings may be made for stays between 1st November 2008 and 31st December 2009 inclusive.

PRICING

All prices shown in the Quality Breaks brochure are in £'s per person per night (unless otherwise stated) based on two people sharing a twin or double for two or more nights, except for certain holiday periods where a minimum three or five night stay may apply. These rates apply to pre-booked leisure stays only and are for a minimum two night stay. All prices include Value Added Tax at the current prevailing rate. Prices are subject to change without notice. However, your price is guaranteed once you are given a confirmation number. For the avoidance of doubt, your price does not include any incidental charges which you may incur during your stay (including, by way of example only, in respect of your use of the hotel's bar and mini-bar facilities and the costs of external telephone calls from your room). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with Macdonald Hotels & Resorts that you irrevocably authorise Macdonald Hotels to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall.

WHAT THE PRICE INCLUDES

Prices for breaks include twin or double bedrooms (single room for single guests) with colour TV, direct dial telephone and private en-suite bathroom.

The prices shown in the Quality Breaks brochure are not valid in conjunction with any other offer and, until you have received your confirmation number, are subject to change without prior notice. References in the Quality Breaks brochure to midweek rates are for Monday through to Thursday nights and weekend rates apply for Friday, Sat and Sun nights, unless stated otherwise. A number of hotels incur a Friday and/or Saturday supplement charge.

AVAILABILITY

Availability of rooms at the rates shown in the Quality Breaks brochure may be limited and/or restricted to certain periods.

During major sporting events, social events, conferences and exhibitions, the rates shown in the Quality Breaks brochure may not apply.

FEATURE ROOMS

At many of our hotels you can, on payment of a supplement, upgrade your accommodation to a feature room or a suite, on a per room per night basis. Please ask for details.

SINGLE GUESTS

Individual guests using a single room (where available) are charged the standard per person rate and single supplement rate, as shown in the Quality Breaks brochure. No single supplement will apply to single room types on Friday, Saturday and Sunday nights. When no single room is available, individual guests may book a double or twin room and pay a single occupancy supplement as indicated in each hotel entry in the Quality Breaks brochure. For certain hotels, the supplement may be equivalent to the rate charged for a second person's stay.

CHILDREN

Children under the age of five can stay and eat free at any of our hotels, when sharing a room with two paying adults on the same meal basis. Children from the ages of five to 12 will be charged at £15.00 per child per night (this covers the cost of bed & breakfast. All other meals will be charged for as taken), when sharing a room with two paying adults where a suitable room is available. Availability of suitable rooms is limited and portable beds may need to be used where such accommodation is sought. The hotel concerned will determine whether a room is suitable for the purpose of this offer. Feature rooms are excluded from this offer. Children staying in their own room will be charged at 75% (Royal Garden guests will be charged at 100%) of the full adult Quality Break rate paid by the accompanying adults.

DRESS CODE

A formal dress code is applicable at a selection of our hotels when dining. Please call the hotel direct for more details.

BABYSITTING

At some of our hotels, babysitting services are provided as a chargeable extra. Where babysitting services are available, seven days' advance notice of your babysitting requirements is required by the hotel. For more information on availability and booking of our babysitting services, please call the relevant hotel direct.

GUESTS WITH IMPAIRED MOBILITY

A number of our hotels offer modified facilities for guests with impaired mobility. Others, whilst not having special facilities, have mainly level access to public areas and accessible bathrooms. Guests with impaired mobility or other particular requirements should check with their chosen hotel in advance that their requirements can be met. Please call the hotel direct for details.

DOGS

Certain of our hotels are able to accommodate dogs, at the manager's discretion, in some cases for an extra charge. Policy and prices are different in each hotel across the group. Please call the hotel direct for details.

CAR PARKING

Car parking is free at most of our hotels, but at some sites there is limited availability. For further information on parking availability and charges, please call the hotel direct.

CHECKING IN AND OUT

Arrival and Departure

Hotel rooms are available from 2pm on the day of arrival. Rooms must be vacated by 11am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager. For certain of our hotels, these times may differ. Please ask for details of the arrival and departure times when making your booking.

MEAL ARRANGEMENTS

Those Quality Breaks which include breakfast offer a full traditional or continental breakfast with tea or coffee, unless stated otherwise. Those Quality Breaks which include dinner offer a choice from the hotel's table d'hôte menu. Where a hotel does not offer a table d'hôte menu, an allowance (which varies from hotel to hotel) is allocated towards dining from the à la carte menu. There is no refund for meals which are not taken by guests and lunch cannot be taken in place of dinner.

HEALTH, LEISURE AND WELLBEING

Many of our hotels have excellent leisure facilities (which are free for guests) such as swimming pool, steam room, sauna and jacuzzi (the availability and range of facilities varies from hotel to hotel). Please check the availability and range of facilities at your chosen hotel when placing your booking. A charge will be made for the use of certain facilities, such as solaria, exercise classes and wellbeing treatments or in some instances spa facilities. Your use of such facilities is subject to any particular terms and conditions applying at the hotel at which you have placed your booking.

Under 16's are not permitted to use the gymnasium (where available) and must be accompanied by a responsible adult at all times when using any other available leisure facilities. Under 5's are not permitted to use spa pools, saunas, solaria and steam rooms. Please check with hotel on any restrictions with regards to pool times for children.

BOOKING INFORMATION

Call Macdonald Hotels & Resorts Central Reservations Team on 0844 879 9000 or book online at www.MacdonaldHotels.co.uk, or call the hotel of your choice direct.

Due to the nature of some of our products, not all of them are available online.

Our Central Reservations Team is available to take your booking seven days a week from 8.30am to 9.00pm Monday to Friday and 9.00am to 5.00pm Saturday and Sunday.

If you make a booking through Macdonald Hotels & Resorts Central Reservations or direct with the hotel, you will be asked to guarantee your booking with a valid debit/credit card.

GROUP BOOKING

A booking of eight rooms or more is classified as a group and is subject to our Group Terms & Conditions of business, which differ from our Quality Break rates. Please contact Central Reservations for further details.

DEPOSITS AND PRE-PAYMENTS

Payment is taken on departure or in the event of cancellation in accordance with our cancellation terms. See under Cancellations and Amendments opposite for details on cancellations. Credit card number will be used to guarantee the booking.

BALANCE OF MONIES OUTSTANDING

Prior to your departure from the hotel you will be required to settle your bill. On arrival you will be asked to produce a valid debit or credit card for the hotel to take an imprint. If you are settling your account in cash, you will be asked for a deposit to cover the cost of your room for your stay (and any extras which you may incur in the hotel will not be chargeable to your room account). Macdonald Hotels & Resorts accept all major credit cards, including MasterCard, Visa and American Express. Alternatively, payment can be made by cheque supported by a current cheque guarantee card.

GIFT VOUCHERS

Macdonald Hotels & Resorts gift vouchers should be presented on check-in, when paying for your meal or on arrival at our Spas or Vital clubs. Please note that Macdonald Hotels gift vouchers cannot be redeemed at the Royal Garden Hotel, London.

CREDIT CARD TRANSACTIONS

There will be a £2.00 surcharge on all credit card transactions - this does not apply to debit card transactions. Please note that this surcharge does not apply to Royal Garden.

CANCELLATIONS AND AMENDMENTS

All cancellations must be made in accordance with our cancellation terms. Most Quality Break packages can be cancelled up to 24 hours prior to your stay. However, cancellation terms may vary according to the type of Quality Break which you have booked (see, for example, under 'Special Interest Breaks' below). Please ask at the time of booking for further information regarding the cancellation terms applicable to your Quality Break.

Where a cancellation is not made in accordance with our applicable cancellation terms, we reserve the right to charge you for the first night's accommodation. A cancellation number must be obtained to ensure that such charges will not be levied.

Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:

• accept the changed arrangements as notified; or
• make alternative arrangements with Macdonald Hotels & Resorts; or
• cancel your reservation and receive a full refund of any monies which you have paid to Macdonald Hotels & Resorts in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).

For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any Quality Break.

SPECIAL INTEREST BREAKS

Special Interest Breaks may have their own specific Terms & Conditions, please check at time of booking.

COMPLAINTS OR COMMENTS

Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that it can be resolved at the time. Problems which cannot be resolved there and then should be notified in writing to Customer Services, c/o Bobsleigh Hotel, Hempstead Road, Bovingdon, Hertfordshire, HP3 0DS.

GENERAL INFORMATION

Although every effort has been made to ensure the accuracy of the information contained in the Quality Breaks brochure, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured in the Quality Breaks brochure at any time.

All details are correct at time of going to print, however may be subject to change from time to time.

Macdonald Hotels & Resorts shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.

For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful. These terms and conditions shall be subject to the laws of the jurisdiction in which the hotel for which you make your booking is situated.

GREAT DAYS OUT

Full Terms & Conditions and opening times and contact numbers can be found on www.MacdonaldHotels.co.uk/GreatDaysOut. Macdonald Hotels & Resorts cannot be held responsible for the opening times of attractions and you should check details direct with the attractions.