SPRING OUT OF BED, SAYS 75
YEAR-OLD FRANK SWEENEY
Frank Sweeney, born in Edinburgh in 1941, says the secret to a
long and happy career is getting up early and getting to work on
Frank, who has taken care of corporate clients at Macdonald Houstoun
House for over a decade lives in Armadale, West Lothian.
He officially retired from his position as maintenance manager at
the hotel in 2006, but decided to stay on with the hotel after the
group offered him a position managing the hotel's meeting
Mr Sweeney, 75, has no plans to stop working until he is at
least 80 years old and hopefully beyond. Having looked after
clients ranging from BSkyB to Scottish Water, Frank says that the
secret to success is getting out of bed early, arriving ahead of
time, and being organised. Whether it be talking to the hotel's
chef to make sure the bacon sandwiches are kept warm if there's a
delay, or arriving early to set up the room as only Frank knows the
customer likes it to be; time management is key.
An example of his success and much to his embarrassment, came
two years ago when Frank received a standing ovation in recognition
of his great service, from one the UK's largest banks after a
week-long meeting at Macdonald Houstoun House.
Frank said: "If I could offer young people who are about to
embark on their careers any advice, it would be to learn how to
work with people, what makes them tick, and to be nice. Working
life is all about creating human relationships. If your customers
trust you, and know that you are there to make their day that much
better, then the rest will take care of itself."
Herve Bernier, General Manager at Macdonald Houstoun House
commented: "Frank is an example to us all, and especially any young
people looking for a role model. The reception he receives from
clients using our meeting facilities is always great - no matter if
it's the first time they've visited us, or the tenth, they leave
feeling like they've been looked after by someone who really cares
about what they do."
Macdonald Hotels &
Resorts celebrates its 25th anniversary this year
and operates over 45 hotels across the UK and ten resorts in both
the UK and Spain.