Local General Manager Wins 'Best in Hospitality and Service 2015'

One of Preston's rising stars in the hospitality and service sector has been recognised for her excellence at the Downtown in Business 'Women in Business Awards 2015'.  Bethan Johnson, general manager at Macdonald Tickled Trout Hotel in Preston, was presented with the 'Best in Hospitality and Service 2015 Award' last month by Frank McKenna, CEO of Downtown in Business.

Bethan first joined Macdonald Hotels when she was 15 years old, and has since worked across nearly all areas of the industry, as well as successfully studying for management qualifications. After a spell away, Bethan was welcomed back to Macdonald Hotels & Resorts in early 2015 as general manager of Macdonald Tickled Trout Hotel, where she has already grown restaurant and conference business by 15%.

Alongside an independent judging panel including representatives from The Women's Org, Downtown in Business and High Performance Consultancy, winners were selected by online voting, accounting for 50% of the decision.

Earlier in the year Bethan also won the Chief Executive's Award at the Lancashire Business Awards and was a finalist at the Women in Business Awards for Business of the Year, alongside taking top honours in the Hospitality and Service category.

Bethan Johnson, general manager of Macdonald Tickled Trout Hotel in Preston said: "We have managed to successfully grow all areas of the business over the course of the financial year, whilst improving our guest feedback scores at the same time. My team and I have worked hard to firmly establish the Tickled Trout as a venue of choice for local businesses and leisure travellers.

"I believe in inspiring my team to put the guest above all else and this approach has paid off. Several members of my team have been specifically recognised by guests and by members of the board for consistently going above and beyond their role while delivering service. "

Macdonald Hotels & Resorts is one of the UK's largest independent hotel groups and boasts almost 50 AA rosettes across its 48 hotels. The group puts great emphasis on the quality and provenance of its food and, has recently announced more than a dozen, senior kitchen appointments, including a new head chef at Macdonald Leeming House Hotel, Macdonald Holyrood Hotel and at Macdonald Berystede Hotel & Spa