Macdonald Windsor Hotel, a
charismatic four-red star hotel in the heart of historic Windsor,
has scooped a prestigious award for guest satisfaction.
The hotel received the esteemed award for 'Best Overall Hotel in
Britain' from CIE Tours International, a prominent bus tour
operator that recognises venues and attractions that receive
customer satisfaction ratings above 90%.
Judged by 14,000 of CIE Tours International visitors from North
America, Macdonald Windsor Hotel was
recognised for its commitment to quality and attention to detail in
delivering the best guest experience.
Gill Jackson, Sales Director for Macdonald Hotels & Resorts
said: "We're absolutely thrilled to receive the accolade - the
guests at CIE Tours International voted for Macdonald
Windsor Hotel based on the quality of our accommodation, our
exceptional service, and our superb food and beverage offering,
which is testament to the fact that the team work incredibly hard
to deliver the best possible guest experience.
"I feel immensely proud of the people who work there because
they all go the extra mile for every guest. Windsor is an iconic
city rich in heritage and we are proud to provide guests with the
best stay, not only in the city, but in the whole of
The award is based on ratings derived from CIE Tour
International's client surveys, evaluated independently and
externally. The results showed that Macdonald Windsor Hotel
achieved an average client satisfaction rating of 95.9% throughout
The prestigious accolade was presented by the Chairman of Visit
Scotland at a glittering Awards luncheon in Aberdeen on