A leading five star hotel in Oxford has had the honour of being
named 'Hotel of the Year' for its outstanding customer service and
management, and financial performance.
Macdonald Randolph Hotel beat off competition from 43 other
Macdonald Hotels around the UK to win the award at the hotel
group's annual national award ceremony held near Chester.
The historic hotel, part of The Macdonald Hotels' Signature
Collection, has been recognised for its financial performance,
generating a sales growth of 8.1% of the last year and an uplift in
hotel operating profit by 10.7%.
The hotel has consistently improved its figures for nine years
running and room occupancy continues to increase year on year.
Macdonald Randolph Hotel was also awarded 'Hotel of the Year'
for consistently good guest feedback and from websites such as
The hotel, considered by many to be an Oxford institution, has
played host to prime ministers, presidents, world leaders and a
recent visit from the Clintons, and holds a 'wall of fame' in the
hotel lobby, with pictures and signatures from famous guests.
Michael Grange, general manager, said: "This is a fantastic
testament to our team's commitment to the hotel and customer
service. We receive consistently positive feedback from our
customers whether it is via TripAdvisor or personal letters of
appreciation, so it is a great honour for this to be recognised
within the group.
"The visitor and business economy is important to the city of
Oxford and we are proud to provide one of the city's best-loved
places to stay."
The hotel, famous for its afternoon tea and award-winning food,
is working towards achieving its third AA Rosette in The
Restaurant. The hotel also recently celebrated being named AA Hotel
Group of the Year 2013/2014.