An impressive
hotel in Marlow will line up alongside some of the country's
most successful companies as it competes for a leading national
award.
The Macdonald Compleat Angler, one of the premier
hotels in Marlow, situated on the River Thames, has picked up
the regional Award for Excellence in Customer Service in the South
East, sponsored by AXA PPP healthcare.
The company is now a finalist in its category for the UK title
in the Chamber Awards hosted by the British Chambers of Commerce,
which were created to celebrate the UK's most successful
businesses.
John Longworth, Director General of the British Chambers of
Commerce, said: "The health of the UK's economy relies upon the
confidence of our businesses to grow, invest and create jobs.
That's why the British Chambers of Commerce has been working hard
to ensure government makes good on its promises to encourage
enterprise, and do everything in its power to help businesses
grow.
"All the good things we want to see in society depend on
business and wealth creation. These awards provide a snapshot of
some of the most impressive companies from across the country. Many
of these business owners are working day in day out to build upon
the companies they have built from scratch, creating jobs in local
communities, and contributing to the economic recovery we so
desperately need. We're delighted to be able to celebrate the
success of these companies through the Chamber Awards."
The hotel - one of the most romantic
wedding venues in Marlow - has already achieved the coveted red
star status from the AA, making it one of the top 200 hotels in the
UK and Ireland. In 2010, it enrolled its entire guest-facing staff
on the NVQ Level 2 in Customer Service and all department heads
were trained to implement the course. Since then 30 staff
have achieve the NVQ and all team members were awarded their
Commitment to Excellence badge and certificate. The business
also has a policy of actively sharing positive feedback with all
staff and celebrating success in Quarterly Communications
Meetings.
Having won a regional award, The Macdonald Compleat Angler is
now in the running for the national title in its category, as well
as the chance to collect theAward for Outstanding Business
Achievement- with a top prize of£25,000and runner up prizes
of£15,000and£10,000.
There are nine categories, backed by high profile sponsors
including RBS and NatWest, BT Business, BT Directories, Dell, DHL
Express, the British Standards Institution (BSI), AXA PPP
healthcare and Westfield Health. The national winners will be
announced at a ceremony at London's Grand Connaught Rooms on
November 24th 2011
