Macdonald Hotels and Resorts welcome all disabled people to our
properties, regardless of age, physical, intellectual or sensory
ability. As a group, we strive to provide the best possible
experience for all our guests and visitors through a policy of
continuous monitoring and inprovement of our facilities and
training for our staff.
We endeavour to improve all forms of access to our properties
through access audits and a rolling programme of capital investment
across our property portfolio. We work to identify areas
where improvements are required and implement reasonable solutions
As a service provider, our group is always conscious of its
legal obligations under equality legislation. We aim not to
just be compliant with our legal obligations, but to be able to
deliver an outstanding experience which meets and, where possible,
exceeds the statutory requirements placed on us.
As part of that commitment we seek to ensure that:
- disabled people are treated no less favourably than others;
- reasonable adjustments are made where appropriate
and possible, by way of sensitive and creative solutions that
address barriers to access.
We at Macdonald Hotels and Resorts also recognise that other
important legal obligations exist in relation to all our guests,
visitors and employees, particularly in the area of health and
safety. We are mindful of the fact that many of our hotels
form part of historic buildings which can be subject to strict
planning regulations. We will always aim to strike an
appropriate balance between safeguarding the integrity of our
architectural heritage and delivering an accessible and, above all,
safe, environment in which to welcome our guests and visitors.
We encourage our guests and visitors, whether disabled or
otherwise, to bring any accessibility issues at any of our
properties to our attention. We will always welcome their
input and will work to address their concerns, for their benefit
and for the benefit of all our future guests and visitors.
Please note that this Disabled Access Policy does not apply to
our Associate hotels; New Drumossie Hotel, Norwood Hall Hotel,
Macdonald Egerton House Hotel, Gisborough Hall Hotel, Savill Court
Hotel & Spa, The Haycock Hotel, Eastwell Manor Hotel, Spa &
Golf, The Dragon Hotel and Donnington Grove Hotel & Country