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People Development

Macdonald Hotels & Resorts also offer a selection of alternative development programmes for employees is each area of our business.

General Manager Fast Track Programme

This is designed to help our people become managers, and equip managers, supervisors and employees with the skills and knowledge they need to progress to more senior positions.

The development programme is broken down into five levels. It starts with a one-day induction, and continues through supervisor, head of department, operational manager and up to general manager training. We run in-house bespoke training courses, external courses as well as e-learning covering subjects such as:

  • Enquiry handling
  • Train the trainer
  • Leading and developing teams
  • Finance workshops
  • Wine and spirits education

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Institute of Leadership & Management for Heads of Department

This programme covers a full range of management competencies from supervisory up to General Manager level. The ILM programme is nationally accredited starting at Level 2 for supervisors, Level 3 for heads of department and Level 5 for senior managers.