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What is a Centre of Excellence?

Centres of Excellence were established in Macdonald Hotels to assist the hotels in the induction process of new staff and managers.  They provide an opportunity for new staff members to visit the centre of excellence to see all of the company procedures and standards in place.  It is also a way of measuring and recognising successful departments who deliver in terms of training and development, deliver excellent customer service and follow company procedures. Through Centre's of Excellence we hope to retain good people and reward success at every level.

Moving forward, we hope to have a Centre of Excellence for each department in each region. Centres of Excellence are awarded to those hotels that deliver the company procedures and standards consistently, who deliver excellent training and support, and exceed in delivering excellent customer service. As part of an employee induction programme they will visit a Centre of Excellence.