At Macdonald Hotels & Resorts, we are committed to
delivering attentive service from the moment you decide to choose
one of our hotels for your next short break or business trip.
Whether you book via computer, tablet or mobile, it is our aim to
make your booking experience as quick, easy and secure as
Book online with Macdonald Hotels for the best rate, guaranteed.
If you find a better publicly-available rate anywhere else online,
we will match it and discount that rate by a further 10%.
1. Book a room or suite using the Macdonald Hotels website
www.macdonaldhotels.co.uk or another Macdonald Hotels official
2. If within 24 hours of making the booking you find a lower
rate for the same hotel, room type, inclusions, stay dates and
payment conditions, please email the address below to make your
claim. All claims must be made with 24 hours of making the original
3. If the lower rate found qualifies for the best rate
guarantee, and all other terms and conditions are matched,
Macdonald Hotels will match the lower rate and discount that rate
by an additional 10%.
To make your claim, email us on:
Terms and Conditions
Macdonald Hotels guarantee the best online rate on
www.macdonaldhotels.co.uk (and other Macdonald Hotels official
hotel websites) for reservations at all Macdonald Hotels, based on
the following terms and conditions:
1. Your original reservation must have been through
www.macdonaldhotels.co.uk or one of the official hotel websites run
by Macdonald Hotels.
2. The lower rate must be found and the claim made within 24
hours of the original booking being made.
3. The Best Online Rate Guarantee only applies to publically
available rates, which can be seen and booked without any kind of
restriction or membership requirement.
4. The lower rate found must be for exactly the same booking
criteria meaning the same hotel, the same room type, same
inclusions, the same stay dates and the same rate description. The
cancellation policy and all other terms and conditions of the stay
must also be identical.
5. Macdonald Hotels will verify the lower rate claim and respond
within 24 working* hours of the claim being made. *Claims will be
processed from Monday to Friday, between 9.00am to 5.00pm.
6. The rate comparison will be made net of any taxes, gratuities
or any other fees associated with the room rate, and the lower rate
must still be available at the time the hotel validates the claim.
Rate differences solely due to exchange rate fluctuations and/or
differences in currency exchange rates are excluded from the
7. When a claim covers a multiple night stay, the rate
comparison will be made against the total room cost on
www.macdonaldhotels.co.uk compared to the total room cost on the
8. The Best Online Rate Guarantee is void where prohibited by
law. Macdonald Hotels reserves the right to modify or cancel its
best rate guarantee policy at any time without prior notice.
9. Macdonald Hotels has the sole right to determine the validity
of any claim, including without limitation, determining that the
lower rate found is genuinely available and that the claim meets
all terms and conditions. In case of dispute, Macdonald Hotels
decision is final.